Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.
Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.
Identify and pursue new business opportunities. Deliver persuasive sales presentations to corporate clients. Manage and nurture relationships with key decision-makers. Achieve and exceed sales targets through strategic planning. Collaborate with internal teams for seamless client experiences. Stay updated on industry trends and competitors. Provide regular sales reports and forecasts. Requirements Bachelors degree in BBA, MBA, BCOM, MCOM Experience- 0 to 2 years Excellent communication and negotiation skills.