Job
Description
About Us: Culture Holidays is a leading global travel company with over 24 years of experience in curating unique, life-transforming travel experiences worldwide. We cater to the North American market , providing travelers with unforgettable journeys. With a strong belief in celebrating life through travel, we also emphasize a culture of creativity, collaboration, and growth in our workplace. Job Overview We are seeking a Customer Care Executive to manage customer interactions and ensure exceptional service delivery. The role involves handling inbound and outbound calls, responding to emails, and addressing customer inquiries. The ideal candidate will possess strong communication skills, problem-solving abilities, and a customer-centric approach. Key Responsibilities & Requirements Coordinate business communications on calls (inbound/outbound), emails, coordination with the US Market clients (B2B) on their enquiries. Maintain data on excel sheets. Uphold a strict level of confidentiality. Develop and sustain a level of professionalism among clientele. Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed. Handling inbound/Outbound customer queries from U.S. Customers. This position requires flexibility to work in rotational shifts, including weekends as per business requirements. Shift timings may vary, and candidates must be comfortable adapting to different schedules. Prior experience working in shift-based roles is a plus. Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software. Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities. Exceptional interpersonal skills. Thrives in a fast-paced environment. Customer handling experience required. Qualifications: High school diploma or equivalent. Proven experience in customer service roles. Excellent verbal and written communication skills. Strong organizational skills and ability to manage multiple tasks simultaneously. Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). Ability to work well under pressure and remain calm in busy situations. Friendly, approachable, and professional demeanour. Ability to handle sensitive information with discretion. Why Choose Us? Competitive salary. A supportive and vibrant work environment with a team that shares your passion for travel. Monday to Friday: Office-based work; Saturdays are designated as remote workdays. Provident Fund (PF) and Employee State Insurance (ESI). Comprehensive medical insurance coverage. Engaging employee activities to foster a lively work environment. A fantastic platform for skill enhancement and personal growth. Job Types: Full-time, Permanent Benefits: Health insurance Provident Fund Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Monday to Friday Morning shift Rotational shift Language: Hindi (Preferred) English (Required) Work Location: In person
