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Customer Care Executive

Customer Care Executive

Softworld India

0 - 1 years

2 - 3 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 hour ago| Platform:

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Skills Required

Customer Care Executive Focus Manager Technology Issue resolution Continuous improvement Troubleshooting Customer interaction

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Work from Office

Job Type

Full Time

Job Description

Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.

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Customer Care Executive

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