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Technical Support Executive

0.0 - 1.0 years

2 - 3 Lacs

Jaipur

Posted:2 days ago| Platform: Naukri logo

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Skills Required

Technical Support Executive Focus Manager Technology Issue resolution Continuous improvement Troubleshooting Customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.

More Jobs at Softworld India

Technical Support Executive

Jaipur

Experience: Not specified

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INR 2 - 3 Lacs

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Softworld India

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