Customer Care Executive

P9 Farms

0 - 2 years

2 - 3 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

voice process inbound voice process communication skills telecalling international voice process inbound process telesales inbound calls voice support calls handling cse domestic voice process domestic bpo customer care

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
Provide accurate information about products/services to customers through various communication channels (phone, email, chat).
Identify opportunities for upselling/cross-selling relevant products/services based on customer needs.
Maintain records of all customer interactions using CRM software.
Escalate complex issues to senior team members or supervisors when necessary.
Good Communication.
Providing service to the customers.
Freshers/Experienced both can apply.
Handling Inbound and Outbound Calls

For more details, contact HR - 7030057211

Preferred candidate profile:

Both

males and females are encouraged to apply.
Candidates must be proficient in English.
The candidate must be proficient in MS Excel and Google Sheets.
The work schedule consists of 6 days with 1 rotational day off.
Shift time 7 am to 4 pm and 1 pm to 10 pm, rotational duty.
Immediate joining is required.

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