Role & responsibilities 1. Collaborate with the team to design and produce a range of designs, including: - Packaging designs for our dairy products. - Marketing collateral (brochures, posters, banners). - Digital assets for our website and social media platforms. - Advertisements and promotional designs. - Product labels and branding designs. 2. Assist in maintaining and evolving the Provilac brand guidelines, ensuring consistency across all design projects. 3. Participate in brainstorming sessions, offering creative ideas and insights to help shape our brand image. 4. Execute design tasks efficiently and meet project deadlines. 5. Stay up-to-date with design trends, software/tools, and best practices to continuously enhance your design skills. Preferred candidate profile Qualifications: - Bachelor's degree in Graphic Design, Visual Communications, or a related field (or equivalent work experience). - Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). - A strong portfolio that demonstrates your design skills and creativity. - Excellent attention to detail and a deep appreciation for aesthetics and design principles. - Ability to collaborate effectively within a creative team and adapt to feedback. - Basic understanding of printing processes and requirements.
- Respond promptly to customer inquiries via phone, email, WhatsApp, App tickets. - Acknowledge and resolve customer complaints in a professional manner. - Keep records of customer interactions, transactions, comments, and complaints. - Communicate and coordinate with internal departments to resolve customer issues. - Ensure customer satisfaction and provide professional customer support. - Provide information about products and services to customers. - Follow up on customer interactions to ensure all issues are resolved. - Maintain a positive, empathetic, and professional attitude toward customers at all times Desired profile of the candidate Candidate from BPO Sector. Candidate must have worked on customer care role who Handled domestic and international calls. Candidate must able to respond to query of customers. Should have worked on MS Excel and Google sheet.
Responsibilities: * Conduct call audits & pitch development * Ensure quality control through process improvement & management * Oversee call center training & support * Manage call monitoring & quality assurance processes Provident fund
Core HR Recruiter - IT & Non-IT Hiring Company: Provilac Location: Pune, Maharashtra Job Type: Full-time About the Role We're seeking a highly motivated and experienced Core HR Recruiter to join our team at Provilac. We have a strong preference for candidates with a background in the FMCG sector . In this role, you will manage the end-to-end recruitment cycle for both our IT and non-IT teams , playing a crucial part in attracting and onboarding top talent to support our company's growth. Key Responsibilities Full-Cycle Recruitment: Manage the entire hiring process from sourcing to onboarding. Sourcing Expertise: Utilize various job portals, including Naukri, LinkedIn, and Indeed , along with other platforms to source and screen candidates for a wide array of roles. Stakeholder Collaboration: Partner with hiring managers to understand their needs and craft effective recruitment strategies. Candidate Experience: Ensure a positive and professional experience for all candidates. Talent Pipeline: Build and maintain a robust pipeline of candidates for future hiring needs. Recruitment Metrics: Track and analyze key recruitment data to optimize processes. Qualifications and Skills Experience: Proven experience as a recruiter, with a strong preference for candidates from the FMCG industry . Job Portal Knowledge: In-depth knowledge of and experience with major job portals like Naukri, LinkedIn, and Indeed . Communication: Excellent verbal and written communication skills. Problem-Solving: Proactive and adaptable, with strong problem-solving skills. Negotiation Skills: Strong ability to negotiate and close offers effectively.
Role & responsibilities We are looking for a dynamic and results-driven Inside Sales / Business Development Executive to drive customer acquisition and revenue growth. This role requires engaging with leads, explaining product benefits, handling customer queries, and converting inquiries into loyal customers. Key Responsibilities: Handle inbound and outbound calls to potential customers, explaining the value proposition of Provilacs products. Follow up on leads generated through marketing campaigns, referrals, and online channels. Understand customer requirements and suggest appropriate product solutions. Maintain a high level of product knowledge and effectively communicate product features and benefits. Achieve daily/weekly/monthly sales targets and conversion metrics. Maintain accurate and up-to-date records of customer interactions in CRM systems. Collaborate with the field sales team for smooth customer onboarding and delivery. Provide feedback to marketing and product teams on customer insights and challenges. Handle basic after-sales support to ensure customer satisfaction and retention. Preferred candidate profile Qualifications & Skills: Bachelors degree in Business Administration, Marketing, or related field. 1-3 years of experience in Inside Sales, Telecalling, or Business Development roles (FMCG/D2C industry preferred). Excellent communication skills in English and local language (Marathi/Hindi). Strong negotiation and interpersonal skills. Ability to work in a fast-paced, target-driven environment. Comfortable using CRM tools and basic Excel reporting. Customer-first attitude with a problem-solving mindset. What We Offer: Opportunity to work with a premium D2C brand in the growing health & wellness sector. Fixed salary Learning and growth opportunities within a supportive and entrepreneurial environment.