CRM System Manager - Zoho

Profile: CRM System Manager - ZOHO

JOB LOCATION: Noida (Work from office)

Experience: 3 yrs relevant

Key Responsibilities

• Must Have a Functional Technical Understanding of Zoho CRM plus/ Zoho One package/ Zoho creator applications.
• Applying best practices on Zoho CRM and other relevant Zoho Applications like Desk, Creator, Project, Campaign, Sales IQ etc to derive the best outcomes for us.
• API Integration with other Zoho Applications as well as 3rd Party Applications.
• Understanding of Deluge Scripting / Custom functions, Zoho REST API, JavaScript, widget for complex implementation projects.
• Managing all Zoho applications for internal teams including - workflows, Assignment rules, knowledge base setup, and user access management.
• Process mapping (Approval Process, lead scoring rule, assignment rule, blueprint etc.) and workflow creation.
  

The ideal candidate will also play a key role in extracting insights from complex datasets using Power BI integrated with CRM system to drive informed business decisions.

• Creation of reports and dashboards on all Zoho Apps, including Zoho Analytics.
• Conduct in-depth data analysis to identify trends and patterns.
• Ensure seamless data integration from various sources into Zoho CRM. (Example: Oracle ERP, VB, Power BI, Meta and Google Ads)
• Develop and manage data models to support reporting requirements.
• Collaborate with cross-functional teams to understand data integration requirements.
• Troubleshoot and resolve data-related issues.
• Provide training and support to end-users on Zoho CRM system usage.
  

Technical Skills

• 3-5 years of strong Experience in building or implementing requirements on Zoho CRM plus products, Zoho Creator, Zoho Projects and Zoho one suite.
• Experience in writing Zoho custom functions with a deep understanding of Deluge, Zoho REST API, Widget and Scheduler.
• Experience and knowledge of relational databases, including work with MySQL,
• SQL Server, Oracle, or other common RDBMS.
• Knowledge of Any Language PHP, Python, Node.js, Java, C#
• Understanding of Integration of websites, landing pages, social networking sites with Zoho CRM using any third-party app like Zoho Flow, Zapier, Webhook etc.
• Proven experience with Zoho Analytics or similar business intelligence tools.
• Strong data visualisation skills and the ability to communicate insights effectively.
• Proficiency in SQL Query table, KPI for data querying and manipulation.
• Excellent problem-solving and analytical skills.
• Attention to detail and commitment to data accuracy.
• Effective communication and collaboration skills.