CRM Product Implementation Specialist

Role Summary

• The CRM Product Implementation Specialist is a client-centric technical role responsible for ensuring successful deployment, configuration, and adoption of Superleap AI CRM for enterprise clients.
• You will act as the product subject matter expert (SME), bridging the gap between client requirements and technical execution. With a deep understanding of front-end, back-end, APIs, and webhooks in Sales CRM, you will design workflows, create requirement documents, and configure client-specific solutions.
• This role requires a strong balance of technical knowledge and client coordination skills, ensuring clients not only get a fully functional CRM but also receive guidance on best practices, customization, and long-term scalability.

Your Daily Adventures

Client Implementation & Customization

• Lead end-to-end CRM implementations for enterprise clients.
• Analyze client sales processes and convert them into requirement documents (BRD/FRD).
• Configure workflows, pipelines, roles, and automation on Superleap’s platform.
• Customize client processes using JavaScript and extend capabilities via APIs and webhooks.
• Ensure data migration, validation, and mapping align with best practices.
• Leverage low-code/no-code tools within Superleap to accelerate delivery.

Client Engagement & Consulting

• Act as the primary technical liaison with client stakeholders during implementation.
• Conduct discovery workshops to gather business requirements and translate them into solutions.
• Recommend CRM best practices for sales processes, reporting, and integration.
• Provide ongoing consultation and support during client onboarding and adoption.

Training & Documentation

• Create client-facing requirement documentation, playbooks, and process guides.
• Conduct training sessions for end-users, admins, and client technical teams.
• Enable client-side admins to perform basic configurations and customizations.

Collaboration & Feedback Loop

• Work with Engineering & Product teams to translate client needs into roadmap inputs.
• Partner with Sales & Customer Success to support account growth and renewals.
• Share feedback and insights to continuously improve implementation methodology.

What Do You Bring?

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 2–5 years of proven experience in implementing Sales CRM products
• Strong understanding of:

- Frontend & Backend workflows in CRM systems.

- APIs & webhooks for integrations.

- Data structures & sales process automation.

• Hands-on knowledge of JavaScript for CRM front-end customizations.
• Familiarity with low-code/no-code platforms is a plus.
• Strong client coordination and stakeholder management skills.
• Proven ability to create requirement documents (BRD, FRD, Solution Design).
• Excellent communication and problem-solving skills.

Perks, Benefits & Growth

• Work directly with founders and senior leadership in a fast-growing SaaS startup.
• Attractive ESOPs offering ownership in the company.
• Competitive salary and performance-based incentives.
• High learning curve—become a Superleap product SME.
• Opportunity to shape CRM implementation playbooks from the ground up.
• Career growth into Implementation Lead / Solutions Architect roles.