CRM Operations Executive

About PaySprint

PaySprint is a B2B BankingFinTech company transforming financial services throughcutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best

Fintech Startup” and “Open API of the Year,” we are a rapidly growingstartup making a meaningful impact in the fintech space.

Our flagship products—SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow—empower businesses to streamline payments, simplify verification, and secure high-value transactions. At the core is our Unified Open API Platform, designed to reduce operational complexity and provide a seamless

experience for developers and partners.

With over 200 APIs and 1,000+ active partners, we're bridging the gap between businesses, banks, and customers—especially in underserved regions. From flexible banking partnerships to round-the- clock supportand smooth digitalonboarding, PaySprint ensuresa reliable and frictionless experience for all stakeholders. For more information about our products, values, and team, please visit our

paysprint.in

Job Details

Position: CRM Operations Executive Location: New Delhi

Type: Full-time

Work Mode: Work from office Experience Level: 2-3 years

Role Overview

CRM Operations Executive

Roles and Responsibilities

• Administer and maintain Zoho CRM, includinguser roles, permissions, workflows, dashboards, and validation rules.
• Monitor and enhance CRM data qualitythrough routine audits,cleansing, and deduplication.
• Provide CRM user support:onboard/offboard users, conducttraining sessions, and resolve functional issues.
• Build and optimize automation processes, blueprints, and workflows based on business requirements.
• Generate regular reports and dashboards to track KPIs and supportdecision-making.
• Create and maintain updatedSOPs, user guides,and documentation.
• Collaborate with Zoho supportor external vendorsfor resolution of technical issuesor new feature integrations.
• Align CRM functionalities (Zoho Products) with evolvingbusiness needs, supporting process enhancements and change requests.
• Ensure adherence to data privacy, compliance, and governance guidelines.
• Act as the first line of support, escalating technical issues to IT or vendors when required.

Qualifications and Experience

• Minimum Qualifications:

  B. E. /B. Tech in CS/IT - MCA - BCA, BSC-IT
• Bachelor’s or Master’s degree,preferably in BusinessAdministration, Information Systems, or a related field.
• 2–3 years of hands-onexperience managing Zoho CRM operations.
• Strong understanding of Zoho CRM modules,automation, blueprints, and integration with external systems.
• Analytical mindsetwith strong skills in data validation, deduplication, and reporting.
• Familiarity with the sales lifecycle and customer onboarding journey.
• Excellent problem-solving skills with high attention to detail.
• Effective communication and training skills for user support and enablement.
• Awareness of CRM data privacy, compliance, and security protocols.

Why Work With PaySprint?

• High-Impact Growth – Join a fast-scaling startup where your work directlydrives innovation and helps shape the future of financial services.
• Learn & Level Up – Masternew skills throughcross-functional projects, surrounded by a team that thrives on curiosity, feedback, and continuous improvement.
• Build With Purpose – Help simplifyfinancial services, advancefinancial access, and collaborate with a growing network of partners shaping India’s fintech landscape.
• Recognition That Matters – Your contributions won’t go unnoticed. We celebrate ownership, problem-solving, and the grit it takes to break new ground.