CRM Operations Executive

Department:

Role Overview

hands-on execution

90% of your day will be operational

If you like working with numbers and in systems where consistency, accuracy, and timing make all the difference, youll fit right in.

What Youll Be Doing

• Set up and schedule CRM campaigns across Push Notifications, WhatsApp, Email, and SMS.
• Manage campaign configurations on MoEngage (dont worry, well train you!).
• Pull, clean, and maintain datasets, making sure every list is accurate and ready on time.

• Track campaign performance: delivery, clicks, and engagement and flag anything unusual.
• Maintain campaign records and documentation for easy reference and reporting.
• Support the Assistant Manager and CRM Manager in executing larger campaign plans.
• Ensure error-free, timely execution, because every detail matters.

Skills & Qualifications

Must haves:

• Youre comfortable working with spreadsheets (Excel / Google Sheets) and can handle large sets of numbers without blinking.
• Detail-oriented: you catch mistakes others might miss.
• Organized and disciplined with your work.
• Comfortable following structured processes and learning new tools.
• Okay with repetitive work, but still give it 100% accuracy every time.

Nice to haves:

• Familiarity with CRM or marketing tools like MoEngage or Bik.
• Basic understanding of metrics like delivery rates, CTR, or CVR.
• Exposure to tools like Metabase or Redash.