Partner Support Executive - Credit Card

1 - 3 years

3 - 6 Lacs

bengaluru

Posted:1 hour ago| Platform: Naukri logo

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Skills Required

partner support escalation management fintech coordination problem solving solving queries query handling chat support query resolution operational support banking support customer support relationship management escalations customer complaints customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description


Job Title: Partner Support Executive Credit Card

Company:

About POP

Pop is redefining how Gen Z and millennials experience savings, rewards, and fun across shopping, food, entertainment, and more. Were building India’s first UPI-based cashback platform that truly connects with the youth.If you thrive in fast-paced environments, love solving problems, and enjoy interacting with partners and customers — you’ll fit right in at Pop.

About the Role

Partner Support Executive – Credit Card

Key Responsibilities

  • Address and resolve partner queries promptly and professionally through calls and WhatsApp.
  • Manage and handle escalations related to partner interactions and service complaints.
  • Prepare daily summary reports to track partner's daily performance and share with them.
  • Proactively communicate key

    Dos and Don’ts

    to partners to minimize service issues and enhance partner experience.
  • Maintain accurate records and ensure timely follow-ups on all partner-related actions.

Requirements

  • Strong verbal and written communication skills.
  • Ability to multitask and handle time-sensitive escalations effectively.
  • Proficiency in using

    WhatsApp

    and basic

    spreadsheet/reporting tools (Excel or Google Sheets)

    .
  • Excellent organizational skills and attention to detail.
  • Prior experience in

    customer or partner support

    roles (preferably in fintech, banking, or service operations) is a plus.

What We Offer

  • Opportunity to work at the intersection of

    fintech and customer experience

    .
  • A fast-paced, collaborative startup culture that encourages ownership.
  • Competitive compensation and learning opportunities.
  • Direct impact on partner satisfaction and business growth.

Excited to join us?

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