477 Crm Management Jobs - Page 3

Position Overview We are seeking an experienced and results driven CRM Manager to oversee our customer relationship management strategies. The ideal candidate will be responsible for managing our CRM system, optimizing customer interactions, and driving customer engagement and retention. Key Responsibilities: Develop and implement CRM strategies to enhance customer engagement and loyalty. Manage and optimize the CRM database, ensuring data accuracy and integrity. Analyze customer data and behavior to identify trends and insights for targeted marketing campaigns. Collaborate with marketing, sales, and customer service teams to ensure a cohesive approach to customer interactions. Design and execute customer segmentation strategies for personalized communication. Monitor and report on CRM performance metrics, providing insights and recommendations for improvement. Train and support team members on CRM tools and best practices. Stay updated on CRM technologies and industry trends to leverage new opportunities. Qualifications: Bachelor's degree in Marketing, Business Administration, or a related field. 3+ years of experience in CRM management or a similar role. Strong analytical skills and experience with data analysis tools. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast paced environment. Knowledge of digital marketing strategies and customer engagement tactics.

Responsibilities: Manage client relationships through CRM tools Improve business processes with CRM strategies Collaborate on project delivery with cross-functional teams Ensure effective communication at all times Send in your resumes at ilma@mywall.me

Key Responsibilities: Lead Generation: Conduct outbound calls and send emails to potential clients to generate new business opportunities. Qualify leads based on customer needs and potential fit with our offerings. Sales Engagement : Engage with prospects and existing clients to understand their requirements, provide product information, and recommend solutions that meet their needs. Sales Conversion : Convert leads into sales by effectively presenting our products or services, addressing client objections, and closing deals. Achieve or exceed individual and team sales targets. Customer Relationship Management : Build and maintain strong relationships with clients through regular follow-ups, personalized communication, and exceptional service. Ensure high levels of customer satisfaction and retention. CRM Management : Accurately enter and update client information, interactions, and sales activities in the CRM system. Track sales progress, manage pipeline, and report on performance metrics. Market Research : Stay informed about industry trends, competitor activities, and market conditions. Use insights to tailor sales approaches and identify new business opportunities. Product Knowledge : Maintain a deep understanding of our products or services, including features, benefits, and pricing. Provide accurate information and demonstrations to clients. Collaboration : Work closely with the sales team, marketing, and other departments to ensure alignment on sales strategies, lead generation, and campaign execution. Sales Reporting : Prepare and submit regular reports on sales activities, lead status, and performance metrics. Provide feedback on sales processes and suggest improvements.

Oversee day-to-day operations and administrative functions. Coordinate with design & construction teams to ensure timely project execution. Manage client communications, feedback, and site visit scheduling. Required Candidate profile 5 to 8 years of relevant experience, preferably in interior design, architecture, or construction sector. Excellent communication skills in English, Hindi Strong organizational, interpersonal skills Perks and benefits As per company standard

Oversee day-to-day operations and administrative functions. Coordinate with design & construction teams to ensure timely project execution. Manage client communications, feedback, and site visit scheduling. Required Candidate profile 5 to 8 years of relevant experience, preferably in interior design, architecture, or construction sector. Excellent communication skills in English, Hindi Strong organizational, interpersonal skills Perks and benefits As per company standard

We are seeking a detail-oriented, organized, and proactive MICE Operations Manager to lead the end-to-end execution of Meetings, Incentives, Conferences, and Exhibitions. The ideal candidate will have experience in exhibition operations, liaising with vendors, coordinating logistics and ensuring exceptional customer satisfaction throughout the event lifecycle. Key Responsibilities: End-to-End Event Execution: Plan, coordinate, and execute MICE events, corporate offsites, conferences, exhibitions. Client Coordination: Act as the primary point of contact for clients; understand requirements and propose customised event solutions. Vendor & Partner Management: Negotiate with internal stakeholders logistics providers, and other vendors to ensure cost-effective, high-quality services. Logistics & On-Ground Support: Manage venue arrangements, F&B planning, transportation, event materials, and staffing; provide on-site supervision where necessary. Budget Management: Prepare detailed budgets, ensure cost control, and manage billing and reconciliation. Compliance & Risk: Ensure compliance with health, safety, legal, and insurance requirements for all events. Qualifications & Skills: Bachelor's degree in Hospitality, Event Management, Business, or related field 8-13 years of experience in MICE or corporate event operations Strong vendor network and experience Excellent organizational and multitasking abilities Proficient in MS Office

Greetings !! We have an urgent opening for the position of CRM Specialist for Chennai - Vallam location. Job Title : CRM Specialist Summary: Own and optimize customer relationship workflows, ensuring prompt responses and effective followups to drive customer satisfaction and retention. Key Responsibilities: Set up, maintain, and update customer data and interaction logs. Monitor and track customer responses daily; ensure timely, proactive followups on every interaction. Analyze customer behavior and feedback to spot trends and areas for improvement. Work closely with sales and support teams to ensure smooth communication handoffs and shared customer knowledge. Ensure data is accurate, organized, and compliant with privacy standards. Required Skills: Strong organization and attention to detail. Excellent written communicationclear, timely followups. Analytical mindset with ability to interpret basic customer data. Proactive approach to managing customer interactions. Interested candidates, please share your cv at sandhya.khinchee@adecco.com or can call at 8431233602. Best Regrds Sandhya Khinchee Adecco India

Summary : We are seeking an experienced Assistant CRM Manager to join our CRM department. The ideal candidate will have at least 6 years of experience in CRM and a proven track record of successfully managing customer relationships. Roles and Responsibilities: Manage post-sale customer relationships and collections. Coordinate with banks, NBFCs, legal teams, and other relevant vendors. Focus on providing excellent client service, both pre- and post-sale, to ensure long-term customer retention. Understand the full customer lifecycle from initiation to possession. Ensure a smooth and hassle-free experience for customers in areas like onboarding, registration, and payment follow-up, while delivering prompt and accurate service. Handle NRI customers and ensure their experience is seamless. Possess strong communication and negotiation skills. Prepare daily, weekly, and monthly reports and communicate clearly with leadership. Meet monthly targets for assigned projects. Qualifications :- Bachelor's degree in Marketing, Business, or related field- 6+ years of experience in CRM, - Strong analytical and problem-solving skills- Excellent communication and leadership abilities- Proficiency in CRM software and tools- Experience working in a fast-paced, dynamic environment

1. Account Research and Data Enrichment Research target accounts based on Ideal Customer Profile (ICP) criteria. Identify key personas within accounts (e.g., C-suite, VPs, directors, influencers). Use tools like LinkedIn Sales Navigator, ZoomInfo, Apollo.io, and company websites to gather data. Enrich CRM systems (Salesforce/HubSpot) with accurate contact details, titles, and organizational data. 2. Segmentation and Prioritization Segment accounts into Tier 1, Tier 2, and Tier 3 based on size, industry, and importance. Prioritize accounts using intent data, engagement triggers, or marketing/revops signals. 3. Insights Gathering Deliver detailed account insights: company news, initiatives, tech stack, M&A activity, leadership changes. Identify pain points or buying signals from public content aligned with SDR goals. 4. Collaboration and Reporting Coordinate with managers to refine ICP and targeting criteria. Share progress reports and highlight accounts ready for SDR outreach. 5. Process Optimization Continuously refine research techniques to enhance accuracy and speed. Maintain high standards of data hygiene across CRM and enrichment platforms. Qualifications Bachelor's degree in Business, Marketing, or related field. 13 years of experience in sales/market research or account enrichment roles. Proficiency with LinkedIn Sales Navigator, ZoomInfo, Apollo.io, or similar tools. Experience with CRMs like Salesforce and Excel. Strong analytical thinking and attention to detail. Excellent verbal and written communication skills. Demonstrates grit and ability to work independently under deadlines. Preferred Skills Experience in SaaS or B2B environments. Knowledge of Account-Based Marketing (ABM) strategies. Prior experience with ABM tools like 6Sense or Demandbase. Ability to operate independently and meet research deadlines.

The candidate will be responsible for reaching out to prospective customers, explaining project details, schedule site visits, generating leads through phone calls. Follow up on leads through marketing campaign , update customer database regularly. Required Candidate profile Good communication skills in English & Tamil. Basic computer knowledge ( Excel, CRM). Prior experience in telemarketing or real estate is an added advantage.

Job Title : Customer Relationship Manager (CRM) Location : Chennai Position Type: Full-Time Preferred: Male Position Overview: We are seeking a dynamic Customer Relationship Manager (CRM) with 2-3 years of experience, preferably in the construction industry. The ideal candidate should have strong expertise in CRM processes, customer retention, and relationship management. Experience in sales and marketing is also beneficial. The CRM will manage client relationships, ensure high satisfaction, and support the project lifecycle from start to finish. Key Responsibilities: Client Relationship Management: Build strong relationships with clients (contractors, developers, architects), address concerns, and ensure a positive experience. Customer Retention & Satisfaction: Monitor satisfaction, resolve issues, and implement retention strategies for long-term relationships. Sales & Lead Generation: Assist the sales team in identifying and converting leads into clients. Project Coordination: Collaborate with the project management team to ensure project success and keep clients informed. CRM System Management: Maintain CRM, track client interactions, and generate reports. Marketing Support: Assist in creating promotional materials and attend industry events to strengthen brand presence. Team Collaboration: Work with internal teams to ensure client expectations are met and exceed service standards. Required Qualifications & Skills: Education: Bachelor's degree in Business Administration, Marketing, Sales, or related field. Construction management background is a plus. Experience: 2-3 years in CRM or related role, preferably in construction or real estate. Skills: Familiarity with CRM software, customer satisfaction strategies, and strong communication skills. How to Apply: Submit your resume and cover letter to kamalakannan.s@avantasconstruction.com or 9698290071.

Responding to Guest complaints over Social Media Segmenting Guest Profiles using data analytics Executing Segment based strategies through Guest Calling, Feedbacks and Whatsapp blasts Making and Publishing Weekly/monthly reports Creating Heat maps for Customer complaints Follow up and Resolution of issues with multiple stake holders Explore new technology solutions in the domain Criteria: 2-3 years of experience in Customer Relationship Excellent communication skills in English and Hindi Working knowledge or interest in Restaurant industry or Customer Centric Business Understanding of Whatsapp, Facebook, Instagram, Zomato, Swiggy, Google my Business platforms Working knowledge of Google Sheets and interest in working with Data

Key Responsibilities: Outbound Sales Calls : Make proactive calls to potential clients to generate sales opportunities and convert leads into customers. Product Knowledge : Stay informed about our products/services to effectively communicate benefits and address customer inquiries. Lead Qualification : Assess and qualify leads based on customer needs and potential for conversion. Relationship Building : Build and maintain strong relationships with customers to foster loyalty and repeat business. Sales Target Achievement : Meet or exceed monthly and quarterly sales targets through effective selling techniques. CRM Management : Accurately document customer interactions and sales activities in the CRM system. Market Research : Identify potential markets and gather customer feedback to refine sales strategies. Collaboration : Work closely with the sales and marketing teams to align efforts and improve overall performance.

Key Responsibilities: Outbound Sales Calls : Make high-volume outbound calls to prospective customers to introduce our products or services, qualify leads, and generate sales opportunities. Lead Generation : Identify potential leads through telecalling efforts. Assess customer needs and recommend appropriate solutions to drive sales. Sales Conversion : Engage with prospects to explain product features, benefits, and pricing. Address objections and close sales effectively to meet or exceed individual and team sales targets. Customer Relationship Management : Build and maintain strong relationships with prospects and existing customers. Provide exceptional service and follow-up to ensure customer satisfaction and repeat business. CRM Management : Enter and update customer information, interactions, and sales activities in the CRM system. Track and report on sales performance, lead status, and other key metrics. Market Research : Gather and analyze information about market trends, competitors, and customer preferences. Use insights to improve sales strategies and tailor sales pitches. Product Knowledge : Stay informed about product updates, promotions, and industry developments. Provide accurate information and support to customers regarding our offerings. Sales Reporting : Prepare and submit regular reports on sales activities, lead conversion rates, and performance metrics to management. Customer Service : Address and resolve customer inquiries, complaints, or issues promptly and professionally. Ensure a positive experience for all customers throughout the sales process.

Key Responsibilities: - Develop and implement CRM strategies to enhance customer engagement and loyalty. - Manage and optimize the CRM database, ensuring data accuracy and integrity. - Analyze customer data and behavior to identify trends and insights for targeted marketing campaigns. - Collaborate with marketing, sales, and customer service teams to ensure a cohesive approach to customer interactions. - Design and execute customer segmentation strategies for personalized communication. - Monitor and report on CRM performance metrics, providing insights and recommendations for improvement. - Train and support team members on CRM tools and best practices. - Stay updated on CRM technologies and industry trends to leverage new opportunities. Qualifications: - Bachelor's degree in Marketing, Business Administration, or a related field. - 3+ years of experience in CRM management or a similar role. - Strong analytical skills and experience with data analysis tools. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a fast-paced environment. - Knowledge of digital marketing strategies and customer engagement tactics.

Top oil & gas co hiring for Senior Manager - National Franchise Administrator. Hiring Female candidates with good experience administrative and franchise operational work, etc. Please share CV to careers4.righthire@gmail.com

Responsibilities: * Design, develop & maintain Zoho solutions using CRM, Books, Creator & Analytics. * Collaborate with cross-functional teams on project delivery. * Ensure data security & compliance standards met. Provident fund

Manage post-sale customer communication Coordinate documentation and payments Coordination with internal teams for smooth delivery Support in possession and handover Maintain all the sales record and all the reports WHATSAPP - 7835055316 Required Candidate profile Graduate with strong communication skills CRM or Coordination real estate experience preferred or any industry

Urgent Hiring of Operations Manager (Looking for Female candidates) Job description Profile: Operational Manager | Experienced Required : 1 or + years | Salary Range: 30 to 35K in hand | Working days: 5 days (Mon Fri) + Alternate Saturdays till 2 'O' clock | Shift: Day Shift Location : Gurgaon | Only Female to apply | Contact Pooja 9990744988 ( Whatsapp ) Note: If you want your CV gets shortlisted, Copy, Paste and fill out the below form for a better response. Job Apply Link : https://shorturl.at/0Xtm6 Would be considering Gurgaon & South Delhi Candidates or if candidates are ready to relocate to Gurgaon. Note : Photograph of candidates is must on Resume. Job Apply Link : https://shorturl.at/0Xtm6 Would be considering Gurgaon & South Delhi Candidates or if candidates are ready to relocate to Gurgaon. Note : Photograph of candidates is must on Resume. About Company Established in 1985. We are a global company with local footprints. About Role : Our company is the world's leading networking organization that focuses on building business and having business entrepreneurs as our members. We organize business meetings & training's for them on very frequent note. Responsibilities : Acquire a thorough understanding of our organizations needs and requirements. Expand the relationships with existing team by continuously proposing solutions that meet their objectives. Ensure the correct services are delivered to them in a timely manner. Serve as the link of communication between key members of our organization and internal teams and our members. Resolve any issues and problems and deal with complaints to maintain trust and relationships. Prepare regular reports of progress. Create booking schedules. Follow up on billing and payments between accounts and members. Requirements and Skills Proven experience as Operational Manager. At least 1 year experience of having worked in a similar role. Experience in providing solutions based on our needs. Strong verbal and written communication (English) and interpersonal skills with aptitude in building relationships with professionals of all organizational levels. Excellent organizational skills. Ability in problem-solving and negotiation. Any Graduate Interested candidates can apply or share their updated CVs at Essveeconsultant7 @gmail.com Current Openings (Naukri) : https://www.naukri.com/essvee-consultant-jobs-careers-123488705 Current Openings (Linkedin) : https://www.linkedin.com/company/essvee-consultants/posts/ Thanks Pooja 9990744988 ( WhatsApp or Call )

Job Title: Inside Sales Counsellor Location: Mumbai (Bandra West), Bangalore (Richmond Circle), Gurgaon (Sec-32) Work Days: 6 Days a week, Time: 9.30 am to 6.30 pm Position Overview We are seeking dynamic, enthusiastic, and driven professionals for the role of Inside Sales Counsellor. The ideal candidate will play a crucial role in engaging with prospective learners, driving sales conversions, and managing the end-to-end sales lifecycle of NIIT's career-oriented programs. Key Responsibilities Lead Engagement & Follow-Up: Reach out to prospective learners through phone calls, emails, chats, and social media to share NIITs value proposition and encourage enrolment. Sales Lifecycle Management: o Interest Generation: Understand learner needs and promote suitable NIIT programs. o Product Demonstration: Present program features, benefits, and outcomes effectively to prospective learners. o Sales Closure: Successfully convert leads into enrolled learners through persuasive selling techniques. o Post-Sales Relationship Management: Foster long-term relationships with customers to ensure satisfaction and encourage referrals. Communication Management: Maintain ongoing communication with leads throughout the pre-sales and post-sales journey. CRM & Record Maintenance: Document all interactions and maintain accurate records using CRM tools to track lead status, communication, and follow-ups. Key Skills & Competencies Sales Acumen: Proven ability to understand sales cycles and drive successful closures. Target Orientation: Demonstrated capability to meet or exceed sales goals in a performance-driven environment. Customer-Centric Approach: Ability to understand learner needs and offer suitable solutions. Strong Communication & Influencing Skills: Confident and persuasive in verbal and written communication. Self-Motivated & Energetic: Positive attitude with a proactive approach towards daily tasks and challenges. Ethical Conduct: Maintains integrity and professionalism in all interactions. Additional Requirements Ability to adapt quickly in a fast-paced, goal-oriented environment. Exceptional interpersonal skills and ability to build rapport with learners. Organized, detail-oriented, and efficient in handling multiple leads. Experience with CRM platforms and digital communication tools is a plus. Education & Experience Education: Bachelors degree in any discipline. Experience: 1--3 years in inside sales, edtech sales, or counselling preferred. What We Offer Opportunity to be part of a reputed, industry-leading organization. Professional growth in a high-impact sales environment. Competitive compensation with performance incentives. Continuous learning and development opportunities. Join NIIT and help build the workforce of tomorrow. Skills: - Inside Sales Sales Counsellor Career Counsellor Education Sales EdTech Sales Lead Conversion Sales Lifecycle Management Telecalling Lead Follow-up CRM Management Pre-Sales Post-Sales Support Sales Target Achievement Sales Acumen Goal Oriented Customer Centric Communication Skills Influencing Skills Interpersonal Skills Self-Motivation High Energy Integrity Product Demonstration Objection Handling Negotiation Skills CRM Software Sales Tools Email Communication Chat Tools Social Media Communication Microsoft Office Google WorkspaceDigital Learning Skill Development Career Advancement Programs Training and Development EdTech Education Technology Skills Development Corporation

Customer Relationship Manager (CRM) Job Location: Kamla Nagar, Agra Job Description:- Responsible for managing customer data, optimizing CRM systems, and improving customer relationship and interactions systems and strategies to enhance customer satisfaction and drive business growth. Analyze customer data, create targeted marketing campaigns, and ensure data accuracy. Job Duties and Responsibilities:- Develop and maintain reports and dashboards to support business operations. Ensure data accuracy, consistency, and integrity across all systems. Maintain and update MIS databases, ensuring system availability and security. Generate regular and ad hoc reports for internal departments and senior management. Analyze data to identify trends, performance metrics, and areas for improvement. Work with IT and other departments to troubleshoot system issues. Provide training and support to staff on MIS tools and software. Participate in system upgrades, testing, and implementation of new MIS features. Ensure compliance with internal policies and regulatory data requirements. Document procedures and update manuals related to MIS usage. Job Requirements:- Able to use CRM tools and Microsoft Office Suite, etc. Good at managing and analyzing customer data Can create and run email/SMS marketing campaigns Pays close attention to detail and keeps data accurate Works well with sales, marketing, and customer service teams Communicates clearly and professionally Learns new systems quickly and solves problems Understands customer behavior and helps improve their experience Preferred:- A minimum of 1-3 years of experience in customer service, care or support, sales or sales support, data analysis, business intelligence or related field. Familiarity with customer journey mapping Experience in customer service, marketing, or sales support Basic knowledge of HTML or email marketing tools Education:- Bachelors degree in Marketing, Business, IT or a related field. Key Skills:- Team work, Hardworking, Organizational Skills, Multitasking, Time management, Typing and data entry skills, Analytical Thinking, Attention to Detail, Data Management, Collaboration & Communication, Project Management

Role & responsibilities 1. Candidates must have experience in Zoho Tool. 2. Good Problem-Solving Skills and good knowledge of Data Structure. 3. Develop responsive and performance user-facing features using JavaScript frameworks (React, Angular) Html, and CSS predecessors. 4. Contribute to the ongoing proof of concepts and feature development of the products, working with the broadly defined scope and estimates. 5. Should have understanding of code versioning tools such as Git, SVN, Zoho . Skills: 1. Proficient in Zoho , HTML, CSS, JavaScript: Essential for all web development. 2. Expertise in Angular and React: Must have deep knowledge of any one of these frameworks. 3. Good Communication Skills: Able to articulate ideas clearly. 4. Strong Logical and Analytical Skills: For solving complex problems. 5. Familiarity with Version Control: Proficiency in Git or similar tools. 6. Responsive Design Principles: Capable of creating adaptive user interfaces. 7. Teamwork and Independence: Can collaborate and work solo effectively. 8. Knowledge of Testing Frameworks: Experience with Jest, Mocha, Jasmine, etc. 9. Continuous Learning: Stays updated with the latest technologies and practices. Note : You can also apply via - https://careers.oodles.io/jobs/1108/

Job Title: Pre-Qualifier CRM Team Company: Krishna Jewellers, Pearls and Gems Pvt. Ltd. Location: Hyderabad, India Department: CRM Job Type: Full-time Working Days: 6 days a week Preferred Candidate: Female with prior experience in CRM, lead qualification. Job Overview: Krishna Jewellers, Pearls and Gems is looking for a detail-oriented and proactive Pre-Qualifier to join our CRM Team . This is a non-customer-facing role, responsible for evaluating incoming online leads and efficiently assigning them to the appropriate Sales Executives based on product category, customer requirements, and team availability. The Pre-Qualifier acts as a critical link between marketing-generated leads and the online sales team, ensuring that customer inquiries are handled promptly, professionally, and with personalized attention. Key Responsibilities: Screen and evaluate online inquiries and leads received through the website, WhatsApp, Instagram, and other digital platforms. Understand customer interest, category (gold, diamond, pearls, silver), purchase intent, and assign leads to relevant sales executives accordingly. Use the internal CRM tool to log, track, and update all lead activities and status changes. Coordinate with the Online Sales team to ensure timely follow-ups and customer engagement. Escalate high-priority or high-value leads to senior team members as required. Monitor lead status to ensure follow-up is done within set timelines and no lead is missed. Generate daily and weekly reports on lead flow, conversion status, and team performance. Collaborate with marketing, digital, and sales teams to optimize lead assignment processes. Required Skills and Qualifications: Bachelor's degree in business, marketing, commerce, or related fields. Minimum 2 years of experience in a CRM, lead management, or sales coordination role—preferably in the jewellery, luxury retail, or e-commerce industry. Familiarity with CRM tools, lead dashboards, WhatsApp Business, and online customer service tools. Strong organizational and coordination skills with the ability to handle a high volume of leads. Basic understanding of jewellery categories and customer preferences. Good communication skills (written and verbal) in English and regional languages. Preferred Profile: Female candidates with experience in CRM, inside sales coordination, or online retail backend operations . Prior experience in the jewellery or luxury e-commerce segment will be a strong advantage. Tech-savvy, disciplined, and able to work independently in a fast-paced environment. Benefits: Competitive Salary & Incentives Provident Fund & ESI Paid Leave Health Insurance Annual Bonus Friendly & Growth-Oriented Work Culture To Apply: Email your updated CV to: hr@krishnapearls.com WhatsApp your profile to: +91 70933 26464

At Holiday Inn Club Vacations, were all about creating family moments and memories. And were looking for people who can help us create something new and rare - the most loved brand in family travel. Our goal is to grow our people, memberships, resorts, and guest love. Thats why we need individuals like you who will bring their passion to work every day. Who will instill confidence, trust, and respect. Who are eager to encourage success and build relationships. If so, were looking for you. POSITION DESCRIPTION: The Sr CRM Audience Specialist position will be responsible for supporting the strategic vision of Performance Marketing, by executing key audience segmentation requirements while ensuring audience selection and suppression criteria are built, reviewed and executed to the highest standards. The CRM Audience Specialist is responsible for executing against audience selection and suppression criteria to provide audience segments for communications used to help drive key business decisions and communication efforts. The role includes writing, reviewing and running queries against source data systems to generate a file that can be used for campaign execution. The CRM Segmentation Specialist will also support all Holiday Inn Club Vacations lifecycle(s) including (acquisition, retention, reactivation) and initiatives executed through Telemarketing and Digital Media Channels such as Web, SMS, MMS, and RVM. ESSENTIAL DUTIES AND TASKS: 1. Review of provided audience selection and suppression criteria to ensure completeness of information matches campaign, business unit and corporate standards for all audiences. Provide timely and detailed feedback for any areas that need review prior to or during audience build. 2. Develop deep understanding of selection and suppression criteria for each audience as well as data architecture of source data systems to allow for campaign execution. 3. Develop selection criteria utilizing SQL, Salesforce reports or Power BI to pull audiences. Perform self-QA on all audience selection/suppression and submit query results for validation prior to delivering audience files for execution. 4. Campaign setup, campaign member validation and phone setup in Salesforce Sales Cloud. Perform validation of all campaign setup to ensure that all elements are delivered against spec. 5. Detail-oriented and highly organized, excels at creating clear, comprehensive, and user-friendly documentation. With a strong ability to translate complex processes into accessible content, they ensure that information is accurate, consistent, and easy to follow. QUALIFICATIONS: Strong ability to learn data architecture and audience criteria quickly to write effective campaign selection and suppression criteria. Strong background writing SQL queries and developing reports in Salesforce report builder Experience in reviewing audience specs and turning requirements into executable queries, following QA protocol and ensuring audience criteria is followed, executed and delivered. Understanding of Salesforce Sales Cloud campaign setup to support campaign setup and QA. Self-starter with strong organizational skills and strong attention to detail and work ethic. Proficient in prioritizing and organizing assignments. Possess well-developed judgment, interpersonal and communication skills. Participates in proactive team efforts to achieve departmental and company goals. Must have the ability to thrive in a fast paced ever changing work environment as well as a collaborative team atmosphere.

TEAM LEADER - Insurance Leading automobile dealership for Tata Motors Ltd. looking for a talented professional to join the Motor Insurance Renewal team at Bangalore. You will be responsible for leading and monitoring the renewal team, preparing reports and increasing productivity through targeted plans. Skills and Qualifications: B.Com/ BBA Graduate with minimum 60% throughout from SSLC onwards. 3 years in a Team Leader role, out of a minimum 10 years experience. Experience in voice-calls and customer service. Proficiency in Excel, e-CRM, business WhatsApp campaigns and email communications. Maturity and leadership qualities to handle a team. Excellent communication skills in Kannada and English. Age between 32-35 years. Responsibilities: Increasing customer satisfaction and retention rates by training and daily monitoring of team's performance. Data management, Whatsapp campaigns and implementing of new plans. Monitoring voice calls for quality and ensuring improvements. Maintaining reports on team performance, productivity and customer retention. Co-ordinate with Insurance Companies and broker for problem resolution. Branch visits to determine catchment of customer inflows. Help team during heavier loads and any issues. Compensation as per industry standards with all statutory benefits of leave, PF, Bonus, Gratuity etc. If you are interested apply on this Phone:6366348597/ 9900060335 Mail ID: hiring1@preranamotors.com / hiring@preranamotors.com