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CRM Executive

Marca Coroma Bathtech Private Limited

2 - 31 years

0 Lacs

Nangloi, New Delhi

Posted:1 month ago| Platform: Apna logo

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Skills Required

crm strategy design strategies management engagement retention segmentation data salesforce hubspot integrity integration analytics reporting analyze report collaboration marketing service mapping compliance regulations support

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities: Develop and Execute CRM Strategy: Design, implement, and optimize multi-channel CRM strategies aligned with overall business goals. Campaign Management: Plan and execute targeted email, SMS, and loyalty campaigns to improve customer engagement and retention. Customer Segmentation: Use customer data to segment and personalize communications and offers, ensuring relevance and impact. CRM Platform Oversight: Manage the CRM platform (e.g., Salesforce, HubSpot, Zoho), ensuring data integrity, performance, and integration with other systems. Analytics and Reporting: Track, analyze, and report on campaign performance, customer behavior, and CRM KPIs (e.g., CLTV, churn rate, open rate, etc.). Cross-Functional Collaboration: Work closely with marketing, sales, product, and customer service teams to ensure CRM efforts are consistent and effective. Customer Journey Mapping: Understand and map the customer journey to identify pain points and opportunities for enhanced customer experiences. Compliance and Data Privacy: Ensure CRM practices comply with data protection regulations

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CRM Executive