• CRM system management & optimization. • Client data handling & analysis. • Client engagement & retention strategies. • CRM campaigns & email marketing. • Client feedback & issue resolution. • Reporting & performance tracking.

Key Responsibilities: Develop and Execute CRM Strategy: Design, implement, and optimize multi-channel CRM strategies aligned with overall business goals. Campaign Management: Plan and execute targeted email, SMS, and loyalty campaigns to improve customer engagement and retention. Customer Segmentation: Use customer data to segment and personalize communications and offers, ensuring relevance and impact. CRM Platform Oversight: Manage the CRM platform (e.g., Salesforce, HubSpot, Zoho), ensuring data integrity, performance, and integration with other systems. Analytics and Reporting: Track, analyze, and report on campaign performance, customer behavior, and CRM KPIs (e.g., CLTV, churn rate, open rate, etc.). Cross-Functional Collaboration: Work closely with marketing, sales, product, and customer service teams to ensure CRM efforts are consistent and effective. Customer Journey Mapping: Understand and map the customer journey to identify pain points and opportunities for enhanced customer experiences. Compliance and Data Privacy: Ensure CRM practices comply with data protection regulations

Manage Schedule, meetings and travel. Handle email, calls, and correspondence. Prepare reports, presentations, and documents. Coordinate with teams and external stakeholders. Track tasks, deadlines, and follow-ups. Maintain confidential records and files. Assist in research and decision – making. Support project coordination and execution.

Recruitment & Documentation Prepare and maintain employment contracts as per the Shops & Establishment Act / Factories Act. Maintain offer letters, appointment letters, and joining formalities. Employee Records Management Maintain employee personal files, ID proofs, academic and experience documents. Maintain statutory registers (Form A, B, D, etc.) as per state labor laws. Statutory Compliance Ensure timely registration, deduction, and deposit of PF, ESI, and professional tax. Maintain records under EPF Act, ESI Act, Payment of Wages Act, Minimum Wages Act, and Bonus Act. Coordinate labour law inspections and prepare inspection reports. Payroll Inputs Prepare and verify salary inputs in compliance with statutory deductions. Maintain leave, attendance, and overtime records. Grievance & Disciplinary Process Ensure proper documentation and compliance under the Industrial Disputes Act for disciplinary action. Coordinate with the Labour Officer in case of legal disputes. Health, Safety & Environment (EHS) Support EHS Committee meetings and documentation as per legal requirement. Ensure compliance with Maternity Benefit Act, Sexual Harassment of Women at Workplace Act (POSH), etc. Exit Process & Final Settlement Process full and final settlement, issue relieving letter and Form 16, and ensure gratuity eligibility as per the Payment of Gratuity Act.

B2B sales Executive Location - New Delhi & Delhi Ncr (Faridabad) 2 Vacancies Background - Manufacturing unit / Construction Material.

Key Responsibilities: 🔩 Tool Room & Die Maintenance: Assemble, dismantle, repair, and maintain various types of dies (casting, injection moulds, progressive dies). Operate tool room machinery including surface grinder, lathe, milling, and drilling machines & EDM. Handling breakdowns and perform root cause analysis for quick resolution. Conduct preventive and predictive maintenance of all tooling & Mould. Ensure accurate fitting and finishing of die components as per drawings. Supervise and guide junior die fitters and apprentices. Maintain tool maintenance logs, die history cards, and inspection reports. 🧪 New Product Development (NPD): Collaborate with the NPD team during development of new bath fitting products (taps, mixers, valves, diverters, etc.). Assemble new dies and moulds as per design specifications. Participate in first-trial runs and support in die validation and modification. Provide Solution for tooling issues observed during sample trials. Coordinate with design and production departments to implement improvements. Assist in reducing tool development lead time through proactive planning and adjustment.

Roles & Responsibility · Make follow-up calls to clients regarding their inquiries, quotations, and orders. · Maintain regular communication with clients. · Keep records of client interactions · Assist in generating leads and gathering customer feedback.