CRM Executive

Lunawat Gems

0 - 3 years

1 - 4 Lacs

india

Posted:9 hours ago| Platform: GlassDoor logo

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Skills Required

crm qc pcs erp resolve coordination documentation dispatch writing communication

Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities:

Manage and maintain customer relationships for domestic and international gemstone clients
Handle customer orders, confirmations, amendments, and follow-ups from order receipt to dispatch
Coordinate with Sales, PPC, Production, QA/QC, Assorting, and Dispatch teams to ensure timely order execution
Update and track order status, PCS/CTS, quality, and delivery timelines in CRM/ERP systems
Communicate with customers via email and calls regarding order progress, delays, or clarifications
Resolve customer queries, complaints, and quality-related issues in coordination with internal teams
Ensure proper documentation related to orders, invoices, packing lists, and dispatch details
Maintain high standards of customer satisfaction and professional communication

Skills & Requirements:

Graduate (preferred)
0-3 years of experience in CRM / Sales Coordination (gemstone or jewellery industry preferred)
Strong email writing and communication skills
Good knowledge of PCS/CTS, semi-precious and precious gemstones
Organized, responsible, and customer-oriented

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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