CRM Executive

We are hiring a CRM Executive to manage and optimize ( Jewellery Field). The role focuses on maintaining accurate customer data, managing leads and opportunities, supporting sales and customer support teams, and ensuring smooth CRM workflows. The ideal candidate will have hands-on experience with CRM tools, data management, reporting, and customer engagement processes. Key Responsibilities  Manage CRM system operations, including data entry, updates, and maintenance Handle customer data management, database accuracy, and data validation Track leads, opportunities, and sales pipeline through CRM tools Support sales team and customer support team with CRM coordination Monitor customer interactions, follow-ups, and lifecycle management Generate CRM reports, MIS, dashboards, and performance analytics Ensure proper CRM workflow, automation, and process adherence Coordinate with marketing for lead allocation, campaign tracking, and conversions Handle customer queries, escalation tracking, and resolution follow-ups Maintain data confidentiality and compliance with company policies Key Skills Customer Relationship Management (CRM) CRM Operations & Administration Lead Management & Sales Pipeline Tracking Customer Data Management & Data Accuracy CRM Tools MIS Reporting & Dashboard Management Customer Engagement & Retention Sales Coordination & Support Process Management & Workflow Optimization Excel & Data Analysis Qualification Graduation in any field 0–2 Years of experience as a CRM Executive Hands-on experience with CRM software/tools Strong analytical, coordination, and communication skills High attention to detail and data accuracy Ability to multitask in a fast-paced, deadline-driven environment Immediate joiner or short notice period preferred Interested Candidate share your Resume at hr.chordiajewels@gmail.com