CRM Executive

Job Responsibilities :-

1. Customer Relationship Management

• Maintain and strengthen relationships with customers through regular communication.

2. CRM System Management

• Update and maintain accurate customer information in the CRM software.
• Track customer interactions, inquiries, follow-ups, and service tickets.
• Ensure data consistency, quality, and proper segmentation in the CRM database.

3. Lead Management & Follow-ups

• Monitor incoming leads from sales, marketing, website, and digital channels.
• Assign leads to the appropriate sales representatives and ensure timely follow-up.
• Track lead progress, conversion rates, and customer lifecycle movement.

4. Reporting & Analytics

• Generate daily, weekly, and monthly CRM reports (lead status, follow-ups, customer issues, etc.).
• Analyze customer behavior, sales patterns, and service quality to support decision-making.
• Provide insights to sales and management teams for improving customer engagement.

5. Coordination With Sales & Marketing Teams

• Work closely with sales teams to track pipeline, pending proposals, and customer meetings.
• Support marketing campaigns by providing customer lists, segmentation, and feedback.
• Share customer expectations and market trends with relevant departments.

6. Customer Feedback & Service Improvement

• Collect and record customer feedback after deliveries or service completion.
• Analyze recurring issues and escalate them to management for improvement.
• Monitor customer satisfaction levels and suggest corrective actions.

7. Documentation & Record Keeping

• Maintain complete records of customer agreements, pricing, communication history, and support tickets.
• Prepare customer reports and documentation required for audits or reviews.

8. Post-Sales Support

• Follow up with customers for repeat orders, payments, and service schedules.
• Assist in onboarding new customers and educating them about products or services.
• Coordinate with logistics, accounts, and service departments for smooth delivery.

9. Process Improvement

• Identify gaps in CRM usage and recommend enhancements or automation.
• Help train employees on CRM tools and best practices.
• Ensure compliance with company standards, policies, and data security norms.
• Serve as the primary point of contact for customer queries, complaints, and support requests.
• Ensure timely resolution of customer issues to enhance overall satisfaction.

Skills and Qualifications

• Education :- Any Degree
• Experience :- 2 year Minimum
• Salary :- 17k to 22k
• Contact Nomber :- 7880002320

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person