CRM Executive

Company Name : Afstand Education

Job Title: CRM Executive – Online Learning / Education Industry Department: Customer Relationship Management (CRM) Location: Gurgaon

Employment Type: Full-Time

Experience Required: 0–4 years (preferably in EdTech, education counseling, or CRM support roles)

Key Responsibilities:

1. CRM Support & Learner Engagement

· Manage and maintain regular communication with enrolled learners through calls, emails, WhatsApp, and CRM tools.

· Address student queries promptly and ensure timely resolution of issues related to courses, payments, access, or learning experience.

· Ensure high learner satisfaction and retention through personalized relationship management.

· Guide learners on how to maximize the value of their courses and online resources.

2. Reference & Referral Generation

· Build strong rapport with enrolled students to encourage referrals and recommendations.

· Identify and approach satisfied learners to generate references for new enrollments.

· Track and report on referral conversions and support the admissions/sales team in leveraging these leads.

3. CRM System Management

· Update and maintain accurate learner data in the CRM system.

· Ensure all learner interactions, feedback, and follow-ups are logged and tracked efficiently.

· Work closely with the marketing and admissions teams to share insights and feedback from learners.

4. Reporting & Analytics

· Prepare weekly/monthly reports on learner satisfaction, support tickets, and referral leads generated.

· Analyze learner feedback and suggest improvements to enhance the learner journey.

Required Skills & Qualifications:

· Minimum Bachelor’s degree (preferably in business, marketing, or education).

· 0–2 years of experience in CRM, customer support, or relationship management (EdTech experience preferred).

· Strong communication (verbal & written) and interpersonal skills.

· Proficiency in CRM tools (e.g., Salesforce, Zoho, HubSpot, or equivalent).

· Ability to multitask and manage priorities in a fast-paced environment.

· Empathetic, customer-centric, and result-oriented mindset.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹46,406.50 per month

Benefits:

• Cell phone reimbursement

Work Location: In person