Job
Description
Purpose of the Role: The P&C Coordinator within the People & Culture Shared Services (PCSS) team is responsible for delivering high-quality, centralized HR services across key employee lifecycle processes. This role supports day-to-day HR operations by managing employee data, generating reports, handling Tier 1 inquiries, and ensuring process accuracy and compliance. The P&C Coordinator partners closely with P&C Business Partners, COEs, and employees to enable a consistent and streamlined employee experience Job Responsibilities: Case Management Serve as the first point of contact for Tier 1 employee and manager inquiries via the case management system. Escalate complex or sensitive issues to P&C Business Partners or P&C COEs in a timely manner, ensuring seamless resolution and minimal disruption. Maintain and update case documentation to ensure a complete and auditable service record. Support the knowledge base by identifying common inquiries and suggesting article updates. Dashboards & Metrics: Generate regular reports and dashboards tailored to the specific needs of Managers, P&C BPs, and P&C COEs to enable data-driven decision-making. Support regular operational and compliance reporting (e.g., onboarding status, case volume, SLAs). Track and report on key service metrics and trends to inform continuous improvement. Data quality management: Ensure the accuracy and completeness of all P&C data, maintaining high data quality standards in HRIS and case management systems. Conduct routine audits of employee records and follow up on discrepancies. Support lifecycle events such as promotions, transfers, and terminations by validating and updating employee records. Process Improvement: Streamlining HR processes: Identifying areas for improvement and leveraging technology and innovation to enhance day-to-day operations and improve efficiency. Developing & Updating processes, procedures & workflows to ensure compliance with laws and regulations. Operational support: Collaborative support: Providing necessary support to P&C BPs, P&C CoEs, and Managers, enabling them to focus on strategic initiatives. Day-to-day operations: Assisting with day-to-day HR operations, ensuring seamless delivery of HR services. Stakeholder management: Building strong relationships with stakeholders, understanding their needs, and delivering tailored solutions. Minimum Requirements: 3 or more years preferred experience in overall HR and/or HR Business Partnering Wellbeing certification(s) preferred; bachelor’s degree required Excellent communication skills – written, verbal, and presentation Possess strong problem solving and analytical skills; attention to detail and proven ability to manage set timelines High proficiency with PowerPoint, Excel, Microsoft 365 a plus Show more Show less
