Coordinator-incidence and change management

Job Description

Position Name: Specialist incidence and change mgmt. Department: Research and Development Qualification: B.E/B. Tech/Post Graduate Electrical & Electronics Years of Experience: Min 5 - 7 years Location: Pune, Chakan Embark on a fulfilling journey at Škoda Auto Volkswagen India (SAVWIPL), where were powering ahead into the future of mobility with unwavering determination. Headquartered in Pune, SAVWIPL manages the India region of the Volkswagen Groups five prestigious brands Škoda, Volkswagen, Audi, Porsche, and Lamborghini. As a leading European car maker in India, we offer a promising career growth, constant innovation, and a balanced work-life environment. Our consistent pursuit of workplace excellence has garnered us numerous accolades including ‘Great Place to Work’, ‘Top Employer’, and HR Asia’s ‘Best Companies to Work for in Asia’ in 2023. At the forefront of automotive innovation, we operate two cutting-edge manufacturing facilities in India - at Chakan, Pune, and Shendra, Chhatrapati Sambhajinagar (formerly known as Aurangabad). With a rich legacy spanning over two decades, SAVWIPL boasts a wide spectrum of cars in its portfolio, ranging from conventional ICE range to electrifying BEV models. Open the door to boundless opportunities and learn more about SAVWIPL by visiting www.skoda-vw.co.in. Regardless of your background, age, or identity, we welcome all talents to join us on this exciting journey towards shaping the future of mobility. Purpose of the Position (Short Summary of the Role): To act on the incidents and ensure the quick response for IT services from Customer perspective Stabilization of the IT system and increase the efficiency of the services Creation of framework for the reporting structures Indulge in discussion with relevant areas who are interrelated for the improvements Minimizing the negative / adverse impacts on the business Quality and consistency of incident handling with fastest reaction time Authority: Problem solving with root cause analysis Presenting the impacted business areas and proposal for decision making Recommendations with benefits and disadvantages Skills Required: Communication in English Technical skills in handling the incidents Handon experience on the overall connectivity domain Problem solving and decision making Negotiation and assertive skills Good administrative skills: ability to plan, develop a structure Key Responsibilities &Tasks: Coordinating with the team and internal stake holders for analyzing the issues from the incident reporting Prepares regular reports as material for analysis and presentation Presentation of the reports to the various stakeholders like Skoda MB, suppliers and business areas Ensuring the fastest reaction time for restoring the capacity of the user IT services Create and approve the change request within the defined scope of time and commercials along with certifications / expected requirement. Contribute in create the required budgetary requirements to achieve the desired results Ensures KPI are qualified within the given boundary conditions and minimizes the adverse effect on the business areas Stabilization of the IT services and increase of the quality of service by minimizing the negative consequences of incidents, permanently eliminating the causes of incidents and proactively avoiding incidents Proactively initiating the steps and approaches towards solving the problems within given timeframe keeping timeline intact Evaluate the test results, define counter measures and cooperate on their realization Equal Opportunity and Mutual Respect Company assures equal opportunity and equal treatment, irrespective of ethnicity, skin colour, gender, disability, ideology, faith, nationality, sexual orientation, social background or political conviction, provided it is based on democratic principles and tolerance towards those of contrary convictions. By principle, our employees are chosen, hired, and supported based on their qualifications and skills. Each of our employees is prohibited from discrimination of any kind (e.g. by disadvantaging, demoralizing, harassing or bullying) and shall nurture a respectful interaction with one another Show more Show less