Coordinator-incidence and change management

The Specialist in Incident and Change Management at Skoda Auto Volkswagen India (SAVWIPL) will play a critical role in ensuring the quick response and stabilization of IT services from a customer perspective. You will be responsible for creating a framework for reporting structures, engaging in discussions with relevant areas for improvements, and minimizing negative impacts on the business. Your focus will be on maintaining the quality and consistency of incident handling with the fastest reaction time. Key Responsibilities & Tasks: - Coordinate with the team and internal stakeholders to analyze issues from incident reporting - Prepare regular reports for analysis and presentation - Present reports to various stakeholders including Skoda MB, suppliers, and business areas - Ensure the fastest reaction time for restoring user IT services capacity - Create and approve change requests within defined scope of time and commercials with certifications/expected requirements - Contribute to creating the required budgetary requirements for desired results - Qualify KPIs within given boundary conditions and minimize adverse effects on business areas - Stabilize IT services and improve service quality by eliminating incident causes and proactively avoiding incidents - Proactively initiate steps and approaches to solve problems within the given timeframe - Evaluate test results, define countermeasures, and cooperate on their realization The successful candidate must possess the following skills: - Strong communication skills in English - Technical skills in handling incidents - Hands-on experience in the overall connectivity domain - Problem-solving and decision-making abilities - Negotiation and assertive skills - Good administrative skills with the ability to plan and develop a structure Join us at SAVWIPL, where we embrace equal opportunity and mutual respect. Regardless of your background, age, or identity, we welcome all talents to join us on this exciting journey towards shaping the future of mobility. Visit www.skoda-vw.co.in to learn more about SAVWIPL and the opportunities that await you.,