Coordinator-incidence and change management

As a Specialist in Incidence and Change Management at Skoda Auto Volkswagen India (SAVWIPL), your role involves acting promptly on incidents to ensure quick response for IT services from the customer perspective, stabilizing the IT system, and enhancing service efficiency. You will be responsible for creating a framework for reporting structures, engaging in discussions with relevant areas for improvements, and minimizing negative impacts on the business. Your role also includes maintaining the quality and consistency of incident handling with the fastest reaction time. **Key Responsibilities & Tasks:** - Coordinate with the team and internal stakeholders to analyze issues from incident reporting. - Prepare regular reports for analysis and presentation. - Present reports to various stakeholders such as Skoda MB, suppliers, and business areas. - Ensure the fastest reaction time to restore user IT services capacity. - Create and approve change requests within the defined scope of time and commercials, including certifications and expected requirements. - Contribute to creating the required budgetary requirements to achieve desired results. - Qualify KPIs within given boundary conditions and minimize adverse effects on business areas. - Stabilize IT services and increase service quality by permanently eliminating incident causes and proactively avoiding incidents. - Initiate steps and approaches to solve problems within the given timeframe while keeping timelines intact. - Evaluate test results, define countermeasures, and cooperate on their realization. **Qualifications Required:** - B.E/B. Tech/Post Graduate in Electrical & Electronics. - Minimum of 5-7 years of relevant experience. At Skoda Auto Volkswagen India (SAVWIPL), we are committed to equal opportunity and mutual respect. Our employees are selected and supported based on qualifications and skills, without any form of discrimination. We foster a culture of respectful interaction among all employees, prohibiting any kind of discrimination, disadvantage, demoralization, harassment, or bullying. Join us on this exciting journey towards shaping the future of mobility.,