Control Tower

About Loadshare:

What sets us apart:

About the Role:

The role is part of managing the central control tower team. This team is responsible for monitoring performance, audit & governance, internal & external stakeholder management, driving customer excellence and driving business growth. 

Desired Skill Set :

Preferred To Have Experience In E-commerce Industry. 

High level of interest in learning new things.

Strong interpersonal and communication skills.

Proactive and self-driven with a great sense of ownership, Go getter attitude. 

Strong problem solving & Prioritization skills with an eye for detail .

Good in negotiation and persuasion.

Roles & Responsibilities:

Owns and manages the customer experience for E-Commerce clients. 

Adherence of all audit and compliance norms as per client requirements. 

Manages the end to end shipment process in compliance with all company procedures. 

Own all customer escalations by facilitating them for their timely and effective closure within the defined timelines. 

Actively creating and implementing best practice logistics principles, policies, and processes across the organization to enhance operational and financial performance. 

Actively supporting new business initiatives and projects, contributing to review meetings and change processes to ensure effective logistics implementation. 

Leading, coaching, and developing a high-performing team focused on meeting agreed objectives and driving continuous improvements. 

Stay up-to-date with internal and external developments and suggest new ways to increase contribution margins, reduce pilferage and increase efficiency. 

Explore expansion opportunities and lead discussions with Loadshare customers. 

Publish regular insights reports to measure and track KPIs against benchmarks. 

Lead analytics presentations to business stakeholders. 

Create customer performance dashboards and present RCA of performance metrics, per customer, that are failing for service intervention 

Leverage CX data to identify opportunities to improve customer service and customer experience. 

Manage PnL and revenue growth, identifying customer leads and market opportunities to achieve GM/CM targets. 

Strong on people management skills as this role involves handling direct reportees.