Control Tower

About Stownest Storage: Stownest Storage is a premier provider of cutting-edge storage solutions, committed to simplifying the storage experience for individuals and businesses. Our user-friendly website, stownest.com, serves as a gateway to our state-of-the-art facilities and innovative services, offering customers a seamless online experience tailored to their needs. Job Description: The Control Tower Executive is responsible for end-to-end visibility, coordination, and issue resolution across supply chain and logistics operations. This role acts as a central point of communication between internal teams (warehouse, transport, customer support) and external vendors or customers to ensure timely execution, proactive exception handling, and customer satisfaction. Key Responsibilities: 1.Daily Operations Monitoring *Monitor and track all active pickup, delivery, and warehouse transactions. *Coordinate with warehouse teams, transport vendors, and customer care for real-time updates. *Ensure all scheduled tasks (pickup/delivery/storage) are executed on time. 2. Issue Resolution and Escalation *Identify and escalate exceptions such as delays, damages, or misrouting. *Investigate customer complaints and operational lapses; coordinate corrective actions. *Communicate proactively with stakeholders about delays, reschedules, or risks. 3. Documentation & Reporting *Maintain logs of incidents, delays, damages, and customer escalations. *Prepare daily/weekly operations reports for internal review. *Track and close open tasks and cases related to audits, deliveries, or customer complaints. 4. Inventory and Order Coordination *Ensure order status is accurately updated in the system (pickup completed, delivery scheduled, etc.) *Reconcile discrepancies between system data and actual warehouse stock, if any. *Coordinate with estimation, billing, and warehouse teams for order handover and dispatch readiness. 5. Vendor & Customer Coordination *Liaise with vendors for timely pickups/deliveries and route optimizations. *Support the customer experience team with status updates or resolution of customer issues. *Follow up with vendors and internal teams for pending cases, handovers, or claims. Required Skills & Competencies: *Strong communication (written & verbal) in English and regional languages. *Good understanding of logistics operations (last-mile, warehousing, etc.) *Analytical and problem-solving mindset. *Ability to multitask and prioritize under pressure. *Proficiency in Excel, Google Sheets, and CRM/Logistics Software (e.g., Hubspot, Storeganise, etc.)