Community Manager

Community Manager — Growth Valley Community

Full-time · On-site Gurugram · 6-day week

Why This Role Exists

If the teen community isn’t buzzing, no amount of curriculum saves us. Your mission: keep our global cohort active, safe and growing.

What You’ll Own

Area What “Done” Looks Like

Daily Engagement

Post prompts, spotlight wins, answer questions; WAU ≥ 75 % (now 58 %).

Live Sessions

Run 3–4 Zoom workshops/AMAs per month; 120+ teens logged-in, sessions start/finish on time.

Events Calendar

Publish a 4-week cadence; no date surprises for teens, mentors, or parents.

Community Health

Enforce code of conduct; ≤ 1 % violations.

Data Loop

Ship a weekly Airtable/Sheets snapshot: WAU, churn, top questions, next experiments.

Startup Hustle Reality

• Speed first:

  Slack pings at 8 pm if a teen needs help—you’ll answer.

• Prototype over deck:

  Want a new leaderboard? Launch a Notion table today, pretty UI later.

• Ownership culture:

  Nobody else is “the moderator”; if spam appears at 11 pm, you block it.

• Two metrics matter:

  WAU and NPS. Bring ideas tied to those numbers, not “nice-to-haves.”

Must-Haves

• 2–4 yrs running an online community or growth-ops role (ed-tech, SaaS, youth programmes).
• Proven track record lifting WAU/NPS—tell us one number.
• Discord/Slack power-user; Zoom host; basic Airtable or Notion databases.
• Written English that’s tight and upbeat; fluent Hindi for local parents.
• Comfortable moderating minors; safeguarding basics.

Nice-to-Haves

• Short-form video editing (CapCut/Descript) for highlight reels.
• Network of founders / VCs for guest AMAs.
• Experience across multiple time zones (India ↔ GCC ↔ US).

Hiring — 5-Day Turnaround

1. Apply:

   résumé + 100-word “biggest WAU win”

2. Day 2:

   20-min video screen.

3. Day 4:

   Paid 90-min live simulation—run a mock teen session.

4. Day 5:

   Offer or feedback.

We build in public, move fast, and keep teens at the centre.