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Concentrix
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Communication Coach

Communication Coach

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Concentrix

0 years

6 - 7 Lacs

bengaluru

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

communication training technology engagement support recruitment data interface auditing analysis calibration analyze report design score interpretation management excel power presentation planning drive recruiting

Work Mode

On-site

Job Type

Part Time

Job Description

Training & Quality

Location

Bangalore, India

Job Title:

Communication Coach

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool
Maintain Data and MIS as per the training BPMS and other requirements
Support intra & inter function collaboration
Proactively implement best practices and add value across locations
Attend the TTT for client requirements
Interface with customers as per requirement
Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement
Conduct Need analysis and share feedback with the stakeholders
Provide Feedback to the New Hires on Soft Skills and basic grammar
Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
Analyze and report findings for Process Training batches
Meet the training requirements of the BU basis TNA
Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
Track and report improvement

Key skills and knowledge:
Must have CAT Score of 5.0 or higher

Excellent communication skills (English & Hindi).
Data Handling , data interpretation and Data Management.
Good people management and Interpersonal Skills.
Good knowledge of computers and MS Office (Excel, Power point).
Good facilitation and presentation skills
Analytical / Quantitative skills
Planning and Decision making
Ability to prioritize
Ability to meet deadlines
Multi-tasking
Strong organizational and Presentation skills
Ability to work under pressure
Ability to drive initiatives to closure
Ability to deal with all levels of employees with different accents and dialects

Qualification : Graduation

Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

India Bangalore - Divyashree

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Communication Coach