The ideal candidate for this role must have extensive experience managing healthcare process training, specifically in international BPO settings. You should be well-versed in healthcare operations such as US healthcare, insurance, and HIPAA compliance. Your primary responsibilities will include overseeing new hire training, on-the-job performance, and ensuring quality benchmarks are consistently met, including first-pass yield rates. You will collaborate closely with various stakeholders including Operations, clients, and trainers to align training programs with business objectives and reduce attrition rates. Additionally, you will be expected to drive continuous improvement initiatives by optimizing training content, costs, and processes tailored to healthcare BPO workflows. It is crucial that you are metrics-driven and capable of tracking ROI, batch productivity, and effectively reporting performance metrics to senior management. The main focus of this role revolves around healthcare BPO training, compliance, and enhancing operational efficiency within a global framework. The qualifications required for this position include a Graduation or Postgraduate degree along with relevant Training Certifications. The ideal candidate should possess a minimum of 10+ years of experience specifically in U.S Healthcare Process Training, with an overall experience of 14-18+ years, including at least 5 years in Training Leadership roles.,
As a Healthcare Training Expertise professional, you will be responsible for managing healthcare process training in international BPO settings. This includes overseeing training related to US healthcare, insurance, and HIPAA compliance. You will play a crucial role in ensuring that new hire training is conducted effectively, monitoring OJT performance, and meeting quality benchmarks such as first-pass yield. In this role, you will collaborate with various stakeholders including Operations, clients, and trainers to align training programs with business objectives and reduce attrition rates. Your leadership skills will be essential in driving the team towards achieving operational efficiency and excellence in healthcare BPO workflows. A key aspect of your responsibilities will involve continuous improvement initiatives. You will be tasked with optimizing training content, costs, and processes to enhance the overall effectiveness of healthcare BPO training programs. Additionally, you will be expected to track key metrics such as ROI, batch productivity, and performance reports to provide valuable insights to management. The ideal candidate for this position should possess a Graduation/Postgraduate degree along with relevant Training Certifications. You should have extensive experience in US Healthcare/BPO, with a minimum of 10+ years of experience specifically in U.S Healthcare Process Training. Furthermore, a total of 14-18+ years of overall experience, including at least 5 years in Training Leadership roles, would be preferred. If you are passionate about healthcare BPO training, compliance, and driving operational efficiency in a global setting, this role offers an exciting opportunity to make a significant impact in the healthcare industry.,
As a Process Trainer at an International BPO in Bengaluru, you will be responsible for delivering New Hire Training and maintaining effective communication with trainees. Key Responsibilities: - Conducting New Hire Training sessions - Developing training materials and resources - Monitoring and evaluating trainee progress - Providing feedback and coaching to trainees Qualifications Required: - Strong skills in conducting New Hire Training - Excellent presentation and communication skills - Experience in the International BPO industry - Bachelor's degree Feel free to reach out for any additional information about the company.,
As a Communication Coach in Bengaluru, you will play a crucial role in coaching individuals on call handling skills and enhancing customer service skills. Your responsibilities will include conducting workshops, providing one-on-one coaching sessions, and supporting agents in improving their communication skills. Key Responsibilities: - Coaching individuals on call handling skills - Enhancing customer service skills through one-on-one coaching - Conducting workshops to improve communication skills - Supporting agents in developing their interpersonal skills Qualifications Required: - Strong communication skills - Minimum 6 months of experience in international BPOs - Customer service skills - Excellent interpersonal and public speaking skills,