Communication Coach

Role Overview: As a Communication Coach at Persistent Systems in Pune, you will play a crucial role in supporting a critical business account by ensuring effective communication with clients. Your primary responsibilities will include monitoring engineer interactions with customers/clients and providing feedback to enhance the overall quality of customer experience, conducting floor support, email, and call audits to guarantee effective client interactions, reviewing cases and ensuring accurate, clear, and comprehensive documentation in Salesforce or other case management tools, and providing specialized coaching and training to improve communication and writing skills. Key Responsibilities: - Monitor engineer interactions with customers/clients and provide feedback for enhancing customer experience. - Conduct floor support, email, and call audits to ensure effective client interactions. - Review cases and ensure accurate, clear, and comprehensive documentation. - Provide specialized coaching and training to improve communication and writing skills. Qualifications Required: - Excellent verbal and written communication skills, along with strong presentation skills. - Background in business communication coaching. - Experience working with customer service/technical support teams. - Ability to deliver impactful training programs and provide one-on-one coaching. - Willingness to work in shifts. If you are someone with 2-3 years of experience and have a passion for driving excellence through strong communication skills, this 3-month project could be the perfect opportunity for you! If interested, please DM your resume.,