Collection Specialist

Title: Collection Specialist

Location: Gurgaon

Job Responsibilities

• Oversee collection activities to ensure payments are received on time.
• Set collection strategies (reminders, follow-ups, escalation procedures).
• Set credit limits and approve or decline credit applications.
• Monitor credit risk and adjust limits or terms as needed
• Reduce days sales outstanding (DSO) to improve cash flow.
• Negotiate payment arrangements with delinquent customers.
• Handle disputes related to invoices or payments.
• Prepare credit and collection reports for management (aging reports, risk reports, cash forecasts).
• Develop credit policies to determine who qualifies for credit and under what terms.
• Evaluate creditworthiness of new and existing customers using financial statements, credit reports, and payment history.
• Analyze customer payment trends to identify risks or opportunities.
• Recommend process improvements to reduce bad debt and enhance revenue.
• Ensure legal compliance with credit laws and company policies.
• Maintain accurate documentation of credit decisions, communications, and collection actions.
• Ensure productivity and performance against KPIs such as DSO, delinquency rate, and bad-debt write-offs.
• Work with sales and service team for collections and disputes resolutions.
• Collaborate with finance and accounting on revenue recognition and cash-flow strategies.
• Coordinate with legal on escalated collection or litigation cases.
  

Preferred Experience

Preferred Education

Preferred Skills

• Credit Risks
• Management Reporting
• Cash Flow Management
• Financial Acumen
• Process Optimization
• Account Management
  

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