Collection Specialist

Job Title

Title: Collection Specialist

Location: Gurgaon

Job Responsibilities:

• Oversee collection activities to ensure payments are received on time.

• Set collection strategies (reminders, follow-ups, escalation procedures).

• Set credit limits and approve or decline credit applications.

• Monitor credit risk and adjust limits or terms as needed

• Reduce days sales outstanding (DSO) to improve cash flow.

• Negotiate payment arrangements with delinquent customers.

• Handle disputes related to invoices or payments.

• Prepare credit and collection reports for management (aging reports, risk reports, cash forecasts).

• Develop credit policies to determine who qualifies for credit and under what terms.

• Evaluate creditworthiness of new and existing customers using financial statements, credit reports, and payment history.

• Analyze customer payment trends to identify risks or opportunities.

• Recommend process improvements to reduce bad debt and enhance revenue.

• Ensure legal compliance with credit laws and company policies.

• Maintain accurate documentation of credit decisions, communications, and collection actions.

• Ensure productivity and performance against KPIs such as DSO, delinquency rate, and bad-debt write-offs.

• Work with sales and service team for collections and disputes resolutions.

• Collaborate with finance and accounting on revenue recognition and cash-flow strategies.

• Coordinate with legal on escalated collection or litigation cases.
  

Preferred Experience:
Minimum 1 year of experience in Credit Risk Management, Financial Analysis, Accounts Receivable Management, Contract Management, Collections.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role.