Collection Specialist

Role Summary

timely recovery of outstanding customer payments

Key Responsibilities

1. Payment Collection & Follow-Ups

• Manage collection of outstanding invoices from assigned customer portfolios.
• Conduct proactive follow-ups via calls, emails, and coordination with KAMs/Hunters.
• Ensure timely escalations for overdue accounts.
  

2. Invoice & Documentation Management

• Coordinate with Operations and Billing teams to ensure accurate, complete invoicing.
• Share PODs, contracts, rate cards, and reconciliation statements with customers for faster clearance.
• Verify billing disputes and ensure timely resolution.
  

3. AR Tracking & DSO Improvement

• Maintain updated aging reports and monitor weekly/monthly outstanding amounts.
• Identify high-risk accounts and recommend corrective actions.
• Work towards consistent improvement in

  DSO and collection efficiency

  .

4. Customer Coordination & Issue Resolution

• Build strong working relationships with customer finance teams for smooth collections.
• Address disputes, short payments, and deduction claims with relevant internal teams.
• Support Sales/KAM teams with customer payment behavior insights.
  

5. Compliance & System Updates

• Update collection status, follow-up remarks, and customer commitments in ERP/CRM (e.g., NetSuite, internal systems).
• Ensure adherence to TruKKers credit control policies and payment terms.
• Support audit requirements by providing accurate AR documentation.
  

6. Reporting & Analytics

• Prepare weekly/monthly MIS on collections, overdue amounts, bad debt risks, and liquidation plans.
• Track performance KPIs:

  DSO, overdue %, current vs. overdue buckets, collection ratio

  .
• Highlight patterns and provide insights for decision-making.
  

Key Skills & Competencies

• Strong communication and negotiation skills.
• High ownership and ability to work under strict timelines.
• Customer-centric problem-solving approach.
• Good knowledge of accounting principles (AR/Collections).
• Proficiency in Excel, Google Sheets, ERP systems (NetSuite preferred).
• Ability to collaborate with cross-functional teams (Sales, Ops, Billing).
  

Qualifications & Experience

• Bachelors degree in Finance, Accounting, Commerce, or related field.
• 4–8 years of experience in

  Collections, AR, or Credit Control

  (logistics/transportation experience preferred).
• Experience working in high-volume B2B billing and fast-paced environments is an advantage.
  

What Makes This Role Critical

• Collections directly impacts

  cashflow

  ,

  working capital

  , and

  business stability

  .
• Ensures minimal revenue leakage and timely dispute closure.
• Strengthens customer trust by maintaining clean financial communication.