Cluster Manager

Location: Malappuram & Palakkad, Kerala
Reports To: Regional Head / Business Head

About Naturals Salon

Naturals is India’s leading chain of salons with over 700+ outlets nationwide. We are committed to providing world-class beauty and grooming services while empowering women entrepreneurs. Join our growing team to lead operations, enhance customer experience, and drive business success across our Kerala cluster.

Role Overview

The Cluster Manager will oversee the overall operations and performance of multiple Naturals Salon outlets in the Malappuram and Palakkad districts. The role involves ensuring business growth, operational excellence, staff management, and brand consistency across all locations.

Key Responsibilities

1. Operations & Business Performance

• Supervise daily operations of multiple salon outlets to ensure smooth functioning.
• Monitor revenue targets, profit margins, and cost control measures.
• Analyze sales reports and implement strategies to improve business performance.
• Ensure adherence to brand standards, hygiene protocols, and service quality.

2. People Management

• Lead, train, and motivate salon managers and staff to achieve business goals.
• Conduct regular team meetings, performance reviews, and training sessions.
• Ensure optimal staffing levels and handle recruitment coordination with HR.

3. Customer Experience & Quality

• Maintain high standards of customer service and client satisfaction.
• Handle escalations and customer grievances promptly and professionally.
• Oversee implementation of promotions, offers, and customer loyalty programs.

4. Marketing & Business Development

• Drive local marketing initiatives and collaborations to attract new customers.
• Build partnerships with local influencers, corporates, and communities.
• Track competitor activities and suggest proactive business strategies.

5. Reporting & Compliance

• Prepare and submit performance reports to the Regional Head.
• Ensure compliance with company policies, financial systems, and statutory requirements.
• Monitor inventory, procurement, and cost optimization across outlets.

Qualifications & Experience

• Bachelor’s degree or equivalent. Preferably in Business Administration, Hospitality, or related field.
• 0-4 Years of Experience
• Strong leadership, communication, and analytical skills.
• Proven track record in achieving sales targets and operational excellence.
• Knowledge of the beauty and wellness industry will be an advantage.

Key Competencies

• Leadership & People Development
• Operational Efficiency
• Customer Relationship Management
• Business Acumen & Sales Orientation
• Problem Solving & Decision Making

Compensation:

Competitive salary + Performance-based incentives + Travel allowance

How to Apply:

Send your resume to rmkl1@naturals.in with the subject line “Cluster Manager – Malappuram & Palakkad”.

Job Types: Full-time, Permanent, Fresher

Pay: ₹280,000.00 - ₹450,000.00 per year

Benefits:

• Provident Fund

Work Location: In person