Cluster Manager

Job Description

Job Purpose Responsible for new Business Partner acquisition and business generation from online lead as well as new Business partner acquisition and revenue generation through ABC SELECT Program. Drive various initiatives through ABC SELECT platform, run contests, lead management to ensure business growth. Job Context & Major Challenges Aditya Birla Money Ltd. (ABML) is primarily a Broking Company, deals in Equity, Commodity & Currency. Workforce of ~800 spread across ~40 locations with customer base of in excess of 3 lacs. Commodity operations are managed through its 100% subsidiary Aditya Birla Commodities Broking limited. ABML is one of the leading securities trading companies in the country. ABML operates in a fragmented equity broking business and has a daily turnover of close to 3,000 Crores with a market share of 1%. ABM works in a highly regulated environment with a host of regulators like SEBI, RBI, AMFI, FMC, IRDA etc. regulating its day to day operations. In addition to the regulator ABML is also subject to close monitoring and inspection through various agencies like NSE / BSE / NCDX / MCX / NSDL / CDSL etc. ABML also operates in a highly competitive market mainly in fragmented industry with ABML competition from major National Broking houses like ICICI Securities, HDFC Securities, Angel Broking, MOFSL etc. and a range of local Broking outfits. Major Challenges : Due to stiff competition from Discount broker and falling yields, acquisition of new business partner as per the quality and business standard of the ABM is a major challenge. Critical skill sets that this profile requires are : Excellent analytical, communication & presentation skills, a strong industry network and an ability to resource new business with a strategic vision to interpret market trends & high target & customer service orientationelopers for managing change during the UAT and post implementation phase. Impact Analysis of the Change Requests on the system and follow up on bugs. It also includes Version up gradation and Product enhancement as and when required. Product Support: Product support involves a series of activities which includes Providing Technical and Functional assistance to Internet clients throughout the trading hours and having a dedicated customer care desk for handling all types issues/queries. Job Challenges: Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Cluster Manager For lead acquisition and promotion of contest and to understand the requirement for business partner (Daily) KRA2 ABC SELECT Team For various initiative for ABC SELECT Partner , MIS and other purpose (Weekly) KRA3 Product Support Providing support to the clients includes both Technical and Functional Assistance of Trading. When a new product is launched or some up- gradation has been taken place in a product, ensures that clients are all aware of the changes by providing Product Demos to the PAN India Branches, providing a support desk for all clients/branches, sending mailers/teasers etc. KRA4 Exchange Compliance regarding IBT Submitting the IBT Trade/Volume confirmation in NSE and BSE. Qualifications: Graduate Minimum Experience Level: 2-5 Years Report to: Deputy Chief Manager