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Cluster Manager

ACME SERVICES PRIVATE LIMITED

3 - 5 years

5 - 8 Lacs

mumbai

Posted:14 hours ago| Platform:

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Skills Required

business development sales marketing promotions crm cluster management area sales management retail operations customer management channel sales retail sales franchisee management relationship management ups btl franchisee development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Business Development

Responsible for the Top and Bottom line achievement.
P&L Handling
Franchisee Handling
Monitors the sales of the cluster and gives input improve sales consistently.
Reviews of the outlet performance.
Checks and ensures the adherence of the Standard Operations Procedures of salon..
Ensures that Quality Audits are done and the score is obtained.
Educate & Guide Franchise Partners and ensure FOFO salons top line are achieved.
Followup with projects and vendor for new salon opening.
Identify the potential location for opening the new salon with in the cluster.
Ensure new salon achieve its target with in the short time.

Customer Management

Ensures that Customer Relationship Management (CRM) is uniform across the cluster.
Handles and records all critical customers complaints and address all the complaints with in 48 hours.
Directly meets the customer and apologies when needed.

Marketing & Promotions

Partners with external bodies for BTL tie ups
Ensures the Visual Merchandising is in place and updated regularly.
Ensures that the Marketing collaterals and other promotional materials reaching the salon well in advance.
Studies the marketing activities of competitors to bring in new / unique concepts.

Management Information System (MIS)

Prepares and sends daily, weekly, monthly sales reports.
Does competitor sales (Value and Volume) analysis on regular basis.

Employee Management.

Recruits team members for existing and upcoming salons.
Prepares Duty Roasters, Monitor attendances, handles leave, coordinates with HRD
Motivates and Appraises Salon Managers on monthly basis.
Identifies Training Needs and Nominates his / her team members for Training Programs
Handles Employee Grievances, Warnings and Show- Cause notices, suspensions and terminations.as per policy.

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