Cluster Manager

Bigbasket

6 - 9 years

4 - 8 Lacs

cochin kerala india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

p&l management customer service excellence manpower planning vendor management process adherence

Work Mode

On-site

Job Type

Full Time

Job Description

Role & responsibilities

Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores).Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis.

Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L
Driving the Store Metrics in his cluster/Area OTD Complaints Write off On time picking etc.
Responsible for ensuring recruitment and managing attrition with the help of DM-HR
Manpower Planning
Initiatives to improve efficiency
Monitor and analyses the reports to achieve metrics
Rewards and Recognition
Coordination with Training team for new hiring as well as existing team
Vendor management Delivery Partners and Security, House keeping
Process Adherence
Competition Tracking
Work Environment and Safety Management

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