Cloud Infrastructure Operations Lead Engineer - Windows

to give everyone real confidence to put their money to work.

telling it like it is, owning it now, and moving it forward together

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Job Summary:

At M&G, we are working hard to build a technology foundation fit for a modern digital, insight-led, responsive business. As part of this exciting transformation, we are looking for a talented Senior Windows engineer.

As a Senior Windows engineer within Cloud Platform Operations, you will be part of a team driving M&G’s Core Cloud Infrastructure Platform. Facing off to the entire M&G organisation as a central technology function: we own, develop, and operate M&G’s core cloud infrastructure; supporting projects and business users to bring their workloads into the Cloud. We also develop and manage key Enterprise Engineering Platforms and Tools such as Apigee (API Management), Azure DevOps, M&G’s Enterprise Container Platform, M&G’s Data Science & Machine Learning Platforms and many more.

This is an exciting opportunity for someone passionate about their craft, who thrives in a collaborative environment and enjoys working with colleagues from a wide gamut of background and experiences to join a team building M&G’s future technology platform.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote, and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks.

The Role:

The team support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs. Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Platform Operations team is the centre of all things in cloud. The team is responsible for ensuring the continuous operation and upkeep of our cloud infrastructure and platforms, while being empowered to enhance, automate, and shape the future development of this digital estate.

Knowledge, Skills, Experience & Educational Qualification

We always support colleagues to develop their skills but to be successful in this role the following will be required:

• Minimum of 10+ years of experience in Windows administration environment and working in the IT industry.
• You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential.
• You will understand cloud governance, best practices, and policies within Azure.
• You must have a problem-solving mindset and the ability to troubleshoot unknown technical issues.
• Proven track record in providing support and troubleshooting for cloud infrastructure, including incident management and root cause analysis.
• Experience in identifying inefficiencies and implementing automated solutions to overcome these.
• As a senior engineer you will be expected to help build out our presence in M&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential
• Strong interpersonal skills for working with cross-functional teams to support cloud solutions effectively.
• An understanding of inventory management and software assurance, alongside CMDB and /or other asset management tooling
• Familiarity with Agile and DevOps methodologies and technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines is desirable.
• Relevant cloud and/or technology experience.
• Scripting in your relevant discipline and/or within Cloud Automation
• Experience in implementing and maintaining robust disaster recovery strategies and ensuring business continuity.
• Experience in overseeing and managing the patching process for Windows and Linux servers, ensuring timely updates and minimal disruption. Utilising tools such as Ivanti or similar patch management systems.

As a Windows expert we expect the following:

• Manage and maintain Windows Server environments, ensuring high availability and performance.
• Implement and support Azure IaaS solutions, including virtual machines, storage, and networking.
• Monitor and optimize system performance, utilizing Azure monitoring tools and services.
• Troubleshoot and resolve issues related to Windows and Linux servers within the Azure environment.
• Collaborate with cross-functional teams to design and implement cloud solutions that meet business requirements.
• Automate routine tasks using PowerShell, or other scripting languages.
• Ensure security and compliance of cloud infrastructure, adhering to best practices and organizational policies.
• Document processes and procedures for system administration and cloud operations.
• Ability to share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

Experience with the below is preferable:

• Certifications such as Microsoft Certified: Azure Administrator Associate
• Exposure and understanding of Linux administration.
• Extensive experience in managing patching activities for large-scale infrastructure estates.
• Experience with automation tools like Ansible, Terraform, or Azure DevOps.
• Familiarity with CI/CD pipelines and practices.

Applicants must be fluent in both verbal and written English to communicate with our business users and stakeholders.

You need to be this kind of person

• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels

Educational Qualification:

• Graduate/Masters in any discipline
• Min 10+ years of Windows experience

Cloud certifications would be an added advantage

M&G Behaviours relevant to all roles:

Tell it like it is:

Own it now:

Move it forward together:

.........................................…………With CARE and INTEGRITY………………………………………………………...