Client Success Manager

About The Role

Client Relationship Manager

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned clients
• Build and maintain strong, long-term client relationships
• Understand client objectives and align campaign strategies accordingly
  

Client Onboarding & Campaign Performance

• Manage end-to-end client onboarding, including documentation, tracking setup, and launch readiness
• Monitor campaign performance and share regular reports, insights, and optimization recommendations
• Ensure timely delivery of results against agreed KPIs
  

Tracking, Attribution & Platform Expertise

• Hands-on experience with tracking and attribution platforms such as Trackier, Offer18, HasOffers, AppsFlyer, Branch, Adjust, or similar tools
• Ensure accurate tracking, postbacks, attribution, and reporting across platforms
  

Technical Troubleshooting & Integration

• Support campaign integrations across tracking, attribution, and reporting platforms
• Troubleshoot tracking discrepancies, missing conversions, attribution issues, and data mismatches
• Coordinate with internal tech teams and platform support for timely issue resolution
  

Client Support & Issue Resolution

• Proactively address client concerns and resolve issues within defined timelines
• Handle escalations professionally while maintaining client confidence and trust
• Ensure transparency and clear communication at all times
  

Cross-Functional Collaboration

• Work closely with Sales, Operations, Tech, Finance, and Marketing teams
• Align client expectations with internal capabilities and delivery
• Support smooth execution of campaigns across departments
  

Revenue Growth & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Support renewals and long-term contract growth
• Help improve account profitability and client lifetime value
  

Market & Industry Awareness

• Stay updated on performance marketing trends, tracking technologies, and industry best practices
• Share competitive insights and market intelligence with internal teams
  

Skills & Qualifications

• Minimum 2+ years of experience in Client Success, Account Management, or Digital Marketing
• Strong understanding of performance marketing, tracking, and attribution
• Excellent communication, coordination, and problem-solving skills
• Ability to manage multiple clients and campaigns simultaneously
• Strong analytical mindset with attention to detail