Client Services Manager

Job Description

Position : Sr Manager/Manager - Client Servicing Years of experience : 10+ years (Relevant into similar industry) Location : Delhi Salary : Maximum CTC for this position is in the range of ₹15–18 LPA. Candidates currently drawing a higher CTC or having expectations beyond this range are kindly requested not to apply. Industry : Advertising Services Working Model : 2nd & 4th Saturdays fixed off Job Summary : We are seeking a highly skilled Client Servicing Manager to manage and nurture client relationships, specifically with government agencies, PSUs (Public Sector Undertakings), and public sector clients. The ideal candidate will have a strong background in overseeing government events, exhibitions, conferences, and activations, and the ability to drive business development while managing the expectations of both clients and internal teams. Key Responsibilities: Client Relationship Management: ●Serve as the primary point of contact for government agencies, PSUs, and public sector clients, ensuring strong and lasting relationships. ●Understand client needs, objectives, and expectations, translating them into effective project strategies. ●Regularly engage with senior government officials and PSU stakeholders to strengthen partnerships and ensure client satisfaction. Project Coordination & Execution: ● Oversee the end-to-end execution of government exhibitions, conferences, and public events, ensuring they meet client requirements and expectations. ● Collaborate closely with internal teams (design, production, operations) to deliver projects within stipulated timelines and budgets. ● Ensure full compliance with government procurement guidelines, tender processes, and contractual obligations. Business Development & Revenue Growth: ● Identify and pursue new business opportunities in the government and PSU space, enhancing organizational growth. ● Actively participate in government tenders, bids, and RFPs (Requests for Proposals), coordinating with legal and finance teams for the preparation and submission of necessary documentation. ● Develop and pitch customized proposals that align with government objectives and policies, maximizing opportunities for new business. Event & Activation Strategy: ● Collaborate with event designers, technical teams, and production units to craft innovative, impactful event experiences for government and PSU clients. ● Stay updated on industry trends, government initiatives, and PSU branding strategies to provide forward-thinking solutions. ● Manage the seamless execution of large-scale events, including on-site operations, client interaction, and ensuring client expectations are met. Team Leadership & Coordination: ● Lead, mentor, and manage a team of account managers, client servicing executives, and project coordinators to ensure high-performance standards. ●Establish workflows and service standards to optimize client satisfaction and improve operational efficiency. ● Act as the escalation point for critical client concerns, ensuring prompt and effective resolution. Trend Monitoring & Market Analysis: Continuously monitor industry trends, market conditions, and competitor activities to ensure the organization remains at the forefront of industry best practices. Provide valuable insights to clients and internal teams, enhancing service offerings and improving overall client engagement strategies. Best Practices Implementation: Develop, share, and implement industry best practices for client servicing, project management, and event execution. Ensure that all client-facing processes align with the latest trends and standards in the industry, driving innovation and efficiency.