Client Services Manager

Job Description

Job Description: Client Servicing Position: Assistant Manager Roles & Responsibility: • Demonstrating a solid understanding of the products or services on the commercial lines domain. • Good presentation skills and deep understanding of Employee Benefits & Non-Employee Benefits Policies. • Developing and sustaining solid relationships with key clients that bring in the most income for the company. • Addressing and resolving key clients’ queries and complaints. • Acting as the main point of contact between key clients and internal teams. • Supervising the account teams assigned to each key client. • Communicating and collaborating with the marketing, sales, and operations departments to ensure that key clients’ needs are met. • Compiling reports on account progress, goals, and forecasts for account teams and stakeholders. • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions. • Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals. • Building relationships with clients. • Negotiating deals with clients. • Analysing data and market trends. • Networking & Hunting to attract potential clients. ISMS Responsibilities: • Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads; • Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective; • Ensure the safeguarding of information in their possession; • Accepts responsibilities for the operation and protection of information assets; and • Perform the work as delegated by the by the Function Head. Skills Required: • Proven experience in key account management. • Candidate who is knowledgeable about the products and services for Corporate Business • Candidate should be self-driven. • Have the ability to thrive in a dynamic, fast-paced start-up environment. • Have good presentation skills and be able to convince potential clients. • The ability to build rapport with key clients. • The ability to handle multiple client accounts. • Strong negotiation and leadership skills. • Exceptional customer service skills. • Excellent communication skills. • Proficient in all Microsoft Office applications as well as CRM software.