Client Services Manager

Company Description

ICT Global Tech is a modern branding and business promotion company. We combine a data-driven approach with years of experience in brand visibility and digital marketing. Our goal is to understand the inner workings of your company to attract and retain customers effectively. Through in-depth research, planning, design, creation, execution, testing, support, and monitoring, we create a robust brand identity.

Role Description

This is a full-time, on-site role for a Client Services Manager located in Kochi. The Client Services Manager will be responsible for ensuring customer satisfaction, managing client services, analyzing client needs, and maintaining effective communication with clients. Daily tasks include addressing client inquiries, resolving issues, providing support, and collaborating with internal teams to deliver excellent customer service.

Service industry is for Digital Marketing & Web applications.

Strong English communication skill is required.

Qualifications

• Customer Satisfaction and Customer Service skills
• Client Services and Communication skills
• Analytical and Problem-Solving skills
• Strong interpersonal skills and the ability to work collaboratively
• Bachelor's degree in Business, Marketing, or related field
• Previous experience in a client-facing role is a plus