Client Service Executive

Job Title: Client Relation Executive Department: Client Services Salary: 15k to 20k Qualification: Graduate Experience: 2-4yrs in real estate Role Overview: As a CRE – ATOM Service Executive, you are the key link between homeowners and the ATOM team post-handover. Your mission is to ensure a smooth, transparent, and responsive after-sales service by coordinating maintenance, addressing concerns, and upholding our quality standards. Your presence reflects ATOM’s promise of excellence even after handover. Core Responsibilities: 1. Customer Engagement & Complaint Handling Act as the first point of contact for customer complaints post-handover. Log and track all complaints related to plumbing, electrical, civil works, and general maintenance using the CRM system. Ensure timely updates and resolutions while maintaining a courteous and proactive communication flow. 2. Post-Handover Maintenance Support Schedule and follow up on routine and urgent maintenance activities during the Defect Liability Period (DLP). Coordinate with in-house engineers and third-party service vendors to ensure timely execution of work. Conduct follow-up checks to confirm issue closure and customer satisfaction. 3. Compliance & Builder Commitments Ensure all handover obligations are fulfilled — amenities, services, and legal documentation (OC/RERA). Assist in documentation processes and audits to ensure legal and quality compliance. Support the completion of final inspections and certifications in line with handover schedules. 4. Site Visits & Snag Closure Visit project sites for joint inspections with homeowners to identify snags. Monitor progress of snag rectification until final closure. Maintain photographic and written records for every visit and action taken. 5. Documentation & Reporting Prepare daily, weekly, and monthly service reports including complaint resolution rates and pending issues. Maintain complete and accurate CRM records for management review. Share timely MIS reports with insights for service improvement. 6. Feedback & Relationship Building Conduct feedback calls post-resolution to assess satisfaction and gather insights. Address escalations with empathy and root cause clarity. Help build long-term trust with homeowners by ensuring transparency and commitment in every interaction. Send your CV : anjana@sreedhanyahomes.com hr&sreedhanyahomes.com Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Morning shift Work Location: In person Application Deadline: 12/05/2025