Client Service Executive

As a Client Onboarding Specialist at our boutique and design-driven full-service video production company based in Vadodara, Gujarat, your role is crucial in ensuring that every client has a smooth and positive experience with our service. Your passion for advertising and marketing, combined with your proactive nature, will be key in guiding clients through the onboarding process and setting clear expectations. - Guide clients through the onboarding process and set clear expectations. - Ensure every client has a smooth, positive experience with our service. - Handle client inquiries via phone, email, in-person, or online. - Collect and relay feedback or queries on video content to relevant teams promptly. - Offer basic technical support related to our video services. - Communicate clearly and professionally, both verbally and in writing. - Be proactive, passionate about advertising and marketing, and ready to take initiative. - Escalate critical issues to management for quick resolution. - Build strong client relationships through regular check-ins and updates. - Maintain detailed client records and document all processes. - Identify potential client concerns early and take action to resolve them. - Oversee project timelines and collaborate with the internal team to meet deadlines. If you are looking for a dynamic role where you can make a real impact on client satisfaction and project success, this position is ideal for you. Join our team and be part of our mission to cater to all audio-visual needs with creativity and excellence.,