Client Service Executive

2 - 6 years

0 Lacs

Posted:21 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Client Service Executive at Reach Out Marketing, your role involves being the primary point of contact for clients and maintaining strong relationships with them. You will be responsible for understanding client requirements and coordinating with internal teams to deliver timely solutions. Additionally, you will manage client accounts, ensure service quality, and promptly resolve any issues that may arise. Your key responsibilities will include: - Acting as the primary point of contact for clients - Understanding client requirements and coordinating with internal teams - Managing client accounts, ensuring service quality, and resolving issues promptly - Preparing and sharing reports, updates, and performance summaries with clients - Coordinating project timelines, deliverables, and follow-ups to ensure client satisfaction - Supporting campaign planning and execution in coordination with marketing teams - Maintaining accurate documentation of client interactions and project details - Upselling and cross-selling company services where appropriate - Handling client feedback professionally and ensuring continuous improvement - Meeting service standards, response timelines, and overall client satisfaction targets No additional details about the company were provided in the job description.,

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