Client Service Executive

Role Overview: As a Client Servicing Executive at Team Granth, you will be responsible for handling all client inquiries, concerns, and complaints in a professional manner. Your role will involve collaborating with relevant departments to address client needs, providing updates to higher management, and identifying new business opportunities through client referrals. Your commitment to helping clients and ability to work well under pressure will be crucial for your success in this role. Key Responsibilities: - Cultivating solid relationships with clients by providing exceptional after-sales service. - Creating a positive onboarding experience for new clients. - Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings. - Identifying ways to overcome clients" initial dislike of company products. - Maintaining an accurate record of all existing and potential clients. - Responding to client inquiries in a timely and professional manner. - Training and providing overall guidance to client service employees. - Organizing training seminars to enable clients to fully utilize product features and benefits. - Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues. Qualification Required: - Minimum 6 months of experience in client servicing. - Strong communication, problem-solving, and customer service skills. - Ability to work effectively under pressure. - Prior experience in identifying new business opportunities through client referrals. If you are a go-getter full of ideas and creativity, ready to take the creative path in client servicing, we encourage you to apply for this exciting opportunity at Team Granth. Join us in our journey of growth and make a difference in the world of client service. Apply now by contacting us at +91-9737917171 or emailing us at admin@granth.info.,