Client Relationship Manager

Requirements

Client Relationship Manager

Key Responsibilities

• Client Engagement: Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor and primary point of contact.
• Customer Service Excellence: Ensure high standards of customer service by addressing client queries, resolving issues quickly, and providing timely updates.
• Needs Assessment: Understand client requirements and business objectives to provide personalized solutions and support.
• Account Management: Manage client accounts effectively, ensuring regular communication, accurate documentation, and smooth service delivery.
• Retention & Growth: Drive client retention by ensuring satisfaction and identifying opportunities to expand relationships through cross-selling or upselling.
• Collaboration: Coordinate with internal teams such as sales, operations, and product specialists to ensure client requirements are met effectively.
• Reporting: Maintain accurate client records in CRM systems and generate reports on client interactions, satisfaction levels, and business opportunities.
• Feedback Management: Collect and analyze client feedback to recommend improvements in products, services, or processes.
• Escalation Handling: Manage escalations and complaints with empathy and professionalism, ensuring swift resolution.
• Market Awareness: Stay updated on industry trends, competitor activities, and market changes to provide informed insights to clients.
• Relationship Building: Represent the company at client meetings, events, and industry forums to strengthen partnerships and brand presence.
  

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3+ years of experience in client relationship management, customer service, or account management.
• Strong customer service orientation with the ability to build rapport and trust with diverse clients.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and prioritize effectively.
• Problem-solving skills with a proactive and solution-oriented mindset.
• Proficiency in CRM tools, MS Office, and reporting systems.
• High level of professionalism, integrity, and attention to detail.
• Ability to work independently as well as collaboratively within a team environment.
• Strong organizational and time management skills.