Client Relationship Executive

Position : Executive - Client Relations

Company Name: Pharmintech Turnkey Solutions Private Limited

Location: Wagle Estate, Thane West, Maharashtra

We are looking for dynamic candidate to handle client relationships and support the sales team to turn leads into customers.

Your job is to make onboarding smooth, keep records accurate, follow up until deals close, and coordinate between sales, marketing, and support.

This role requires a mix of creativity, communication, and organizational skills to manage campaigns, content, events, and client outreach.

Roles & Responsibilities

Lead Entry, Management, Conversion and Sales Support ̵

̵ Enter new leads, set priority, and update their status in the CRM.

̵ Follow up on quotations, payments, and renewals until closed.

̵ Schedule and deliver product or service presentations (Zoom or in person).

̵ Spot upsell chances and coordinate proposals with the sales team.

̵ Onboard new customers: send welcome notes, share documents, and do a first-check call.

̵ Log every client interaction and keep contact details current.

̵ Prepare weekly pipeline summaries and reports for sales meetings.

̵ Keep standard templates for onboarding, follow-ups, quotations, and feedback.

̵ Plan trade shows, meetings, and demos; prepare materials and follow up afterwards.

̵ Collect client feedback, appreciation notes, and completion certificates.

̵ Act as the client’s point of contact for support and technical teams until issues are resolved.

̵ Run targeted outreach: personal introduction emails and focused calls.

̵ Maintain a short FAQ and an objections-handling sheet for common client concerns.

̵ Manage promotional material inventory and arrange distribution when needed.

Client onboarding and relationship management

̵ Conduct onboarding for each new customer (welcome email, documentation, first-check call).

̵ Maintain ongoing client contact cadence and record interactions in CRM.

̵ Collect customer feedback, appreciation notes, and completion certificates; escalate issues when needed.

̵ Act as the bridge between clients and support/technical teams for issue resolution.

̵ Conduct targeted cold-calling campaigns and send personalized introduction emails from company or approved personal databases.

̵ Maintain outreach logs and update lead status in CRM.

Events, reporting and documentation

̵ Plan and coordinate trade shows, meetings, and client demos; prepare materials and post-event follow-ups.

̵ Compile weekly and monthly reports: pipeline, conversions, open quotations, promotional inventory, and social metrics.

̵ Maintain standard templates for onboarding, follow-ups, quotations, and feedback collection.

Required skills, tools and hiring criteria

̵ Experience: 2-3 years in sales coordination, client relations, or marketing operations.

̵ Communication: Strong written and verbal skills; confident with client presentations.

̵ Organizational skills: Proven ability to manage multiple clients, follow-ups, and events.

̵ Technical skills: Proficient with CRM , Microsoft Office Software - Excel, Word, PowerPoint, Meetings Software like Google Meet, MS teams, Zoom etc.

̵ Attention to detail: High accuracy in data entry, documentation and reporting.

̵ Desired traits: Proactive, client-focused, resilient under rejection, collaborative with internal teams.

Email your resume to mueez@pharmintech.net & hr@pharmintech.net

OR WhatsApp on +91-7208003906