Client Relations Manager

As a Client Relationship Manager at our company, your role involves maintaining contact with clients at an executive level, focusing on the strategic nature of the relationship. You will represent the Enterprise to the client and vice versa, ensuring client satisfaction, maintaining communication, managing the overall relationship, and overseeing retention activities. Key Responsibilities: - Serve as the main liaison for the service side of the client relationship - Handle escalations and oversee client projects and implementations - Execute account plan activities and build relationships with client contacts - Coordinate the client loyalty process and identify new business opportunities - Stay updated on new products/services, maintain comprehensive knowledge, and participate in business reviews - Manage personnel assisting in client relationship management, ensuring their selection, development, and evaluation - Identify areas for improvement, oversee changes, and measure improvement levels - Develop action plans based on feedback, manage and communicate expectations internally and externally - Monitor service level/availability management reports, analyze trends, and ensure quality standards - Oversee training of representatives on new products or upgrades, work at FIS or client location, and travel when required - Perform other duties as assigned Qualifications Required: - Bachelor's degree in business, computer science, or related discipline, or equivalent education, training, or work experience - Strong communication skills, both verbal and written - Proven track record in client relationship management or sales of technology products/services - Financial industry experience and knowledge of financial and strategic aspects of the business - Negotiation and presentation skills leading to contract renewals, revenue growth, and high customer satisfaction - Leadership qualities, decision-making abilities, and business judgment - Strong personnel management skills - Expertise in FIS products and services, decision-making, problem-solving, team-building, and time management skills,