Client Relations Manager

As a senior professional at Global Hearing Aid Centre, your role will involve leading business development and client relationship activities for the healthcare division. Your primary responsibilities will include: - Meeting clients, corporate partners, and referring doctors regularly to build and maintain strong relationships. - Managing a detailed and updated client database for personalized communication and follow-ups. - Greeting clients and their families on special occasions to nurture trust and loyalty. - Ensuring client satisfaction through consistent service quality and prompt issue resolution. In addition, you will be expected to: - Strategically identify and acquire new clients and institutional partnerships monthly. - Study healthcare market trends, patient preferences, and competitor activities to identify growth opportunities. - Develop and execute business expansion plans to achieve revenue targets. - Promote healthcare awareness programs and wellness initiatives for brand visibility. You will also play a key role in: - Reviewing the performance of marketing and front-desk employees to ensure alignment with organizational goals. - Conducting regular training sessions for staff on patient communication, service standards, and healthcare ethics. - Motivating and guiding the team to deliver exceptional client experiences and meet business objectives. Furthermore, you will be responsible for: - Maintaining accurate records of client visits, lead conversions, and business performance. - Preparing monthly business and performance reports for review with the Managing Director. - Providing insights and recommendations for continuous improvement in client acquisition and retention strategies. Qualifications and Requirements: - Bachelors or Masters degree in Business Administration, Marketing, or Healthcare Management. - Minimum 5 years of experience in business development or client relations, preferably in the healthcare sector. - Proven track record in achieving growth targets and managing client relationships effectively. - Strong leadership, communication, and interpersonal skills. - Ability to work independently with a proactive, empathetic, and service-oriented approach. Personal Attributes: - Mature, confident, and compassionate professional. - Excellent relationship-building and negotiation skills. - Strategic thinker with an eye for detail and commitment to ethical healthcare practices. - Passionate about improving patient experiences and driving organizational growth. The role is full-time with benefits including cell phone reimbursement, paid sick time, and Provident Fund. The work location is in person.,