Position Summary
Our platform is disrupting the industry in how organizations view the HR function and we’re committed to breaking down barriers to make HR operations simpler while delivering a differentiated client experience.As a Client Relationship Manager, you will be responsible for increasing loyalty and building lasting relationships with clients through proactive engagement and risk management. You will be assigned a book of clients for which you will become the trusted business partner. Your success will be measured based on client revenue retention and adoption for your book of business.
Your Key Areas Of Focus And Influence Will Be
- Client heath and engagement
- Contract Renewals and risk management
- Product adoption and return on investment
- Advocacy
Overview
- Manage client book of business and execute a strategy across the entire client lifecycle driving renewals and an overall positive client experience measured by retention rate, NPS, and product adoption
- Illustrate business value by defining clear metrics and proof points for all customer engagements via conducting Business Reviews
- Onboard new accounts and new users providing frameworks for success, clearly articulating the value of our service, and driving adoption throughout the client’s lifetime
- Orchestrate client success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes
- Manage contract renewals process including pricing negotiations and identify and forecast risk based on client engagement and insights
- Partner with the Sales organization to drive upsell opportunities and expansion
- Manage client health as it relates to key performance indicators & create specific action plans for most at-risk clients (i.e. check-ins, project managing escalated issues, etc.)
- Represent the voice of the client capturing feedback, sharing client stories, and reporting trends across the organization
Requirements
- At least 1-2 years experience in a consultative, multi-client account management background through HCM disciplines or SaaS organization
- Proven complex problem-solving abilities
- Excellent written and verbal communication skills
- Strong organization, analytical, and project management skills and the ability to effectively multi-task
- Flexible, team-oriented self-starter who can thrive in a startup environment
- Escalation management and innovative problem-solving skills with creative ability to overcome challenges
- Demonstrated ability to take ownership and accountability
- Bachelor’s degree required
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.
Diversity, Equity And Inclusion Program/Affirmative Action Plan
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
