Client Relations Manager

Vensure

1 - 2 years

3 - 7 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

client account management usage action plan analytical consulting client relationship management professional services risk management system implementation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client heath and engagement
Contract Renewals and risk management
Product adoption and return on investment
Advocacy

Overview :

Manage client book of business and execute a strategy across the entire client lifecycle driving renewals and an overall positive client experience measured by retention rate, NPS, and product adoption
Illustrate business value by defining clear metrics and proof points for all customer engagements via conducting Business Reviews
Onboard new accounts and new users providing frameworks for success, clearly articulating the value of our service, and driving adoption throughout the client s lifetime
Orchestrate client success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes
Manage contract renewals process including pricing negotiations and identify and forecast risk based on client engagement and insights
Partner with the Sales organization to drive upsell opportunities and expansion
Manage client health as it relates to key performance indicators & create specific action plans for most at-risk clients (i.e. check-ins, project managing escalated issues, etc.)
Represent the voice of the client capturing feedback, sharing client stories, and reporting trends across the organization

Requirements :

At least 1-2 years experience in a consultative, multi-client account management background through HCM disciplines or SaaS organization
Proven complex problem-solving abilities
Excellent written and verbal communication skills
Strong organization, analytical, and project management skills and the ability to effectively multi-task
Flexible, team-oriented self-starter who can thrive in a startup environment
Escalation management and innovative problem-solving skills with creative ability to overcome challenges
Demonstrated ability to take ownership and accountability
Bachelor s degree required

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